Verteks Consulting Receives ShoreTel Customer Satisfaction Award for 2010

Verteks Consulting Rated “World Class” in Customer Satisfaction by Independent Source

Ocala, Florida, July 28th, 2010 — Verteks Consulting today announced it has won ShoreTel’s Customer Satisfaction Excellence Award for ShoreTel’s Fiscal Year 2010, ending June 30. ShoreTel, Inc., the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system, announced the Fiscal Year 2010 award recipients at its annual Partner Conference July 22, 2010. With a customer satisfaction score in 2010 of 99.3%, Verteks Consulting was honored for being one of ShoreTel’s top customer-satisfaction achievers in its Champion Channel partner program.

“I’m very proud to accept this award on behalf of my team of dedicated professionals,” said Don Gulling, CEO of Verteks Consulting. “Our commitment to 100% customer satisfaction has allowed us to grow and succeed in this challenging economy and I’m grateful for the hard work and professionalism of my entire team.”

ShoreTel’s highly qualified partners consist of VARs, integrators and interconnects that help customers navigate a world of voice over IP (VoIP) options, including LAN, WAN, call center, voice and data application integration, technology deployment, and training and support. The Top Ten Customer Satisfaction Excellence Award is presented to ShoreTel’s channel partners that have achieved world-class customer satisfaction scores of 95+ as measured by an independent third party.

“I’d like to thank Verteks Consulting for their continued focus on customer satisfaction, and their team commitment to 100 percent satisfaction from every customer,” said Don Girskis, senior vice president of worldwide sales at ShoreTel. “Customer loyalty, product excellence and effective marketing are key to overcoming current economic uncertainties, and Verteks has done a fantastic job with their focus on customer satisfaction combined with their passion for marketing at local seminars and other awareness events.”

About Verteks Consulting, Inc.

Verteks Consulting provides leading-edge voice, video and data networks to business and government clients throughout the United States. With a focus on Unified Communications and advanced networking solutions that improve efficiency, reduce costs, increase competitiveness, and improve customer service, Verteks Consulting helps its business and government clients confront the challenges of today’s dynamic marketplace. Verteks provides turn-key solutions that include project planning, installation, on-site training and 24×7 support services — including our leading-edge proactive support solution called ‘Total System Care’. Verteks Consulting is based in Ocala, Florida, and has a regional office in Melbourne. For more information, visit www.verteks.com.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. We offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. Increasingly, companies around the world are finding a competitive edge by replacing business-as-usual with new thinking, and choosing ShoreTel to handle their integrated business communication. ShoreTel is based in Sunnyvale, California, and has regional offices in Austin, Texas, United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.verteks.com.