October 26th, 2015

In the 21st century, work is no longer a place you go, but a thing you do.  That’s the nature of the changing work place.  And your phone system needs to work with you – in multiple locations, with a mobile and growing staff, and a customer that demands high quality communications.  You do more.  Your phone system needs to support you, not hinder you.

As your business changes and grows, you’re likely hiring employees that will work remotely and flexibly.  You may have sales people who telecommute, consultants who are in the field or staff who work in remote offices.  You might be hiring millennials that expect to work with greater flexibility.  You are creating your workplace to meet the changing demands of your employees and your customers.

In fact, there are some estimates that up to half of workforces will be working outside of traditional offices by 2020.  And, if you’re trying to attract millennials to your staff, flexibility is key to them wanting to work for you.

Will Your Current Phone System Support this Changing Work Environment?

Today’s organizations must find ways to empower all of their employees to work effectively and efficiently from any location at any time. Thankfully, cloud technology is making this kind of flexibility a reality — allowing employees to access virtually any file, application, network, or communication service from any place with a secure Internet connection.

With a cloud phone system, you can hire staff wherever and whenever you need them, and ensure they will be able to connect consistently and professionally.

Meet Your Employees Where They Are

Cloud phone systems allow team members to receive company calls, access corporate voicemail, and setup virtual conferences from a basic Internet connection.  When employees step out of the office, calls can be forwarded and certain features can be accessed from their cell phone

Traditional phone systems, on the other hand, often hinder remote workers’ communication effectiveness because of their limited mobile capabilities.

This often results in lost money, lost productivity, and big headaches. Even worse, businesses often pay more for traditional phone systems in the form of equipment maintenance and outages.

Unified communication systems create an overall user experience that makes people feel like an effective part of the team, wherever they are.  At the end of the day, that’s good for your team, your company, and, most importantly, your customers.

If you want to unify your communications system with your business, employees and customers, then it might be time to consider making a change to the cloud.

August 18th, 2014

ShoreTel Mobility 8 empowers everyone with simple, seamless mobile-enabled video conferencing to ensure employees can always stay connected with their colleagues wherever they may be working. ShoreTel Mobility 8 has integration with the ShoreTel Communicator desktop call-control suite, and the new software introduces a virtualized ShoreTel Mobility Router so IT departments can easily mobile-enable the company workforce to encourage collaboration and productivity.

ShoreTel Mobility 8 makes it easy to communicate via video between iOS and Android smartphones and tablets using the ShoreTel Mobility Client, with single touch video calling from the keypad. With ShoreTel Mobility 8, users can participate in multi-party video sessions from mobile devices to room-based video communication systems. ShoreTel Mobility 8 also supports video communication from the user’s Windows desktop using ShoreTel Communicator.

ShoreTel Mobility 8 has the ultimate deployment flexibility for on-premises customers with the virtualization of the ShoreTel Mobility Router. The Virtual ShoreTel Mobility Router (vSMR) deployment option lowers costs for hardware and IT staff and improves overall TCO for deployments. Customers can leverage existing ShoreTel appliances or deploy ShoreTel Mobility software on VMWare platforms.

See some screenshots from our live system below – me and Matt Nye on a recent video call from my Mobility on iPhone to Matt’s desktop computer.

ShoreTel Mobility 8 Video on iPhone

ShoreTel Mobility 8 with Call Controls




July 23rd, 2014

ShoreTel has a great Microsoft Outlook integration capability that allows you to easily manage your voicemail inside your Outlook email interface – but many people have asked me about how to get the most out of ShoreTel Communicator for managing these messages, without using Outlook.  In this brief overview, I’m going to show you how to use the built-in capabilities inside ShoreTel Communicator to more easily manage and control your voicemail.

I’ve included some screenshots to illustrate how I use ShoreTel Communicator for this and I’ve made notes on each image so you can follow along on your own system.  I encourage you to experiment with these tools and find what works best for you – and share that knowledge with your teammates and coworkers as well.

As always, if you need some extra training, or want some live interaction with one of our experts on how to get the most out of ShoreTel Communicator, I encourage you to register for one of our bi-weekly live training sessions, or view our recorded sessions which we’ve posted on our site here – follow this link for training recordings.

ShoreTel Communicator Voicemail Management Images

October 15th, 2013

Thank you to everyone on my team at Verteks Consulting for their dedication and focus on customer satisfaction, leading to this award from ShoreTel for World Class Customer Satisfaction. ShoreTel recognizes partners for outstanding customer satisfaction every 6 months and this is our 12th consecutive award.

I also want to thank ShoreTel for their commitment to making independently measured customer satisfaction a key component in how they measure success.

Read the award letter from ShoreTel CEO, Don Joos, here: Verteks Consulting World Class Customer Satisfaction Award

March 9th, 2012

Most of us have a voice, and we know how to use it. It’s one of the first things we learn after we are born. If this is one of the simplest things in human nature, why are voice controlled operations so few and far between in business? Is it time to start looking at implementing a UC system to improve efficiency, safety, and effectiveness in your warehouse?

Business processes and activities in the warehouse have traditionally been very receptive to automation, with the goal of improving efficiency and effectiveness. Automation has been focused on areas including managing stock levels, tracking stock movements, and more. The processes done on the warehouse floor itself, such as item picking and packing, are now largely run by computer-based systems. One attempt at automation included outfitting staff with handheld systems, but they proved to be impractical or prohibitive since they required the use of both hands, were complicated to use, and made the overall process too complicated. Employees have generally preferred to stick with the simple pen and paper instead. But recent advancements in human-to-computer interfaces—such as the use of voice commands instead of keyboard and mouse, pen-based, or touch based systems—promises to change this.

Using voice technology, warehouse staff and managers can now send and receive instructions via voice, using a headset connected to a back-end system that understands and processes voice instructions and can respond in a natural sounding human voice. This can result in:

  • Faster and more accurate order fulfillment: Warehouse staff can be given more specific and accurate instructions allowing them to navigate the warehouse, identify specific bins or pallets containing items for packing, and be able to pick out the correct quantities for the right order.
  • Cost savings: Faster and more accurate fulfillment can result in reduced costs over time as it reduces the need to redo work, avoids costly customer returns and dissatisfaction, and lessens other costs such as training time for employees.
  • Improved safety: With pallets and bins stacked in long, tall rows, forklifts and other heavy machinery zipping from one place to another, and people moving around, usually in a hurry, with both hands full and sometimes distracted, accidents are commonplace in warehouses. With voice technology, this can be avoided by getting people to focus with voice commands, and freeing up their hands and body to work on other things.
Voice technology in the warehouse is new but promises to deliver great benefits for businesses who employ it. If you are interested, let us know so we can help you find out how UC can enable your warehouse or any other part of your business today.
Published with permission from Source.

Topic VoIP General
February 22nd, 2012

Getting dazed and confused with all of the options for chatting, texting, tweeting, posting, liking and poking people at work nowadays? Fear not, Unified Communications can help you and your business manage and make sense of all of these different communication forms. Read on to find out more.

Because of continued improvements in technology and changes in the way people work, we now have a multitude of options to communicate with one another. This can be both a boon and a curse, as not only do we have to learn and master a variety of devices from which to communicate—but also contend with an equal or higher number of forms with which to communicate. For example, not only do we make a phone call to talk nowadays, but we also chat, text, tweet, post, like, poke, huddle, share screens, do white board sessions, and more. We can do all of these whether on the desktop computer, laptop, netbook, tablet, desk phone, mobile phone, TV – and soon maybe even from the kitchen refrigerator! Not surprisingly, people have started looking for ways to tame and simplify all of this complexity—and thus was born the concept of "Unified Communications."

Unified Communications, simply stated, encompasses the organization of different communication tools and models so that it can be used and managed in an integrated way, with the goal of improving flexibility, efficiency, and effectiveness. To illustrate the benefits of Unified Communications, here are some examples of how it can be used in several business scenarios:

  1. Have a "single number to call" or a simpler way of reaching people. Instead of remembering and sharing a phone number, IM handle, email address, twitter account, and more, you can have just one number or address by which people can reach you—and systems will bridge that with whatever device or application your Unified Communications happen to be on or you prefer. So you can easily have calls placed to your desk phone routed to your mobile phone when you are out, and have voice mail emailed to you as a recording in case you can't answer.
  2. Reaching people when you need them. If you are working remotely, or managing remote workers, Unified Communications systems can indicate your or your colleagues' location or "presence"—i.e., whether you or they are available at the normal location, working remotely, or out in the field.
  3. Synchronous or asynchronous way of working. If you work with people in different time zones you can opt to conference when your schedules overlap, or swap messages that can be answered at their convenience if they don't —and be able to track and tie all of these together.
  4. Richer collaboration. If you work on projects, Unified Communications can allow you or your team to get in touch and collaborate in a richer and more interactive way. While working on a project you can chat, switch to voice calls for better clarity, or conference via video to provide more context, as well as share screens for easier collaboration—all from a single screen or session.
  5. Application integration. Imagine if you had the ability to call people from your email application's address book, or initiate a web conference from your instant messaging tool. With Unified Communications that is all possible.
Unified Communications may sound expensive and complex, but in reality it can actually lessen costs and make things simpler for you and your business. Learn more about Unified Communications and what else it can do to improve your business by contacting us today.
Published with permission from Source.