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NBX 100 Communications System Features Overview
The 3Com NBX 100 Communications System offers many easy-to-use phone system features, including:
- Supports up to 200 devices, including up to 100 central office (CO) lines
- Ensures high system availability with the Wind River VxWorks real-time operating
system (also used in pacemakers and artificial hearts), so server and PC downtime
does not impact your telephone service
- Has powerful call-processing features built in: voice mail, automated attendant,
hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-
based visual voice mail/email clients (IMAP4), and more
- Easily integrates with numerous off-the-shelf software, including customer
relationship management (CRM) and call center applications; 3Com Voice Solution
Providers Program (VSPP) adds advanced productivity-enhancing capabilities for 3Com
IP telephony system users
- Software-based 3Com NBX WAV application ports make TAPI/WAV CTI affordable
- Simplifies voice mail message exchange between sites with optional 3Com NBX VPIM
Multi-site Messaging Exchange
- Offers an extensive range of multi-site voice networking options: 3Com NBX IP
Virtual Tie Lines, NBX ConneXtions H.323 gateway software, and T1/E1 PRI/Q.SIG
- Supports telecommuters and remote access users with optional 3Com NBX IP licenses
- Simplifies day-to-day operation with Web-based administration and user programming
- Can eliminate the cost and administrative overhead of two separate networks for data and voice
- Offers a wide range of business-quality high-fidelity worktop options that
include business phones and attendant console with practical and versatile
capabilities such as easy access to a company's internal user directory, speed
dials, and even personal call logs
- Compatible with the optional 3Com eXchange Call Center application and modules
of the 3Com VCX™ V7300 IP Telephony Applications Suite
- Available in any one of 11 languages/dialects (see list under Product Specifications)
- Compatible with other 3Com networked telephony solutions, easing growth to
larger systems and preserving your telephony investments
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The NBX 100
business telephone
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Call Management Features
The 3Com NBX 100 Communications System makes every call an opportunity to better serve a customer,
to attract new business, or simply operate your business more efficiently. The NBX 100 system lets
you manage both incoming and outgoing calls around the clock more effectively - wherever you are.
Every system includes:
- Caller ID Services Displays the names and telephone numbers
of people calling you from within and outside your organization
- Attendant console operations Lets you designate one or more
telephones with Busy Lamp Indicators to handle incoming calls
- Multiple, multilevel automated attendant services Lets you create
up to 99 different automated attendants with 20 levels of submenus, so
callers can route themselves quickly and accurately to the individual
or workgroup best suited to handle their calls
- Call center capability Enables customer service and order entry
groups to manage call volume efficiently
- Call forwarding Eliminates missed calls by forwarding them directly
to voice mail, another hunt or calling group, or even to an outside party
- Systemwide paging Helps callers locate users away from their
phones
- One-touch speed dialing Provides instant access to your most
frequently-dialed numbers
- LCD directory display and soft-key dialing Connects you quickly
to other system users
- PC/telephone integration Enables you to make calls directly
from your PC, integrate contact management software with screen pops,
and much more
- Time-of-day service modes Lets you program different automated
attendant greetings and call routing paths for different times of day,
such as Open, Closed, and Lunch
NBX 100 attendant console
Call Routing Features
Directing calls promptly is more than just a matter of productivity - it's also an important
measure of customer satisfaction. That's why the NBX 100 Communications System gives you a full
complement of call directing features, including:
- Hands-free announcement Makes it easier to reach people for
important calls
- Transfer services Moves callers quickly across your business
or forwards calls to external phone numbers, such as remote offices,
cellular phones, and business partners
- Direct transfer to another user's voice mail Avoids making callers
wait while the phone rings
- Call park Puts calls in a "holding pattern" so workers away
from their desks can retrieve calls from any other phone location
- Phantom mailboxes Keeps remote workers in touch wherever they go
- Conference calling Joins four parties, including up to three
external parties, on a single call
- Hunt groups Routes each incoming call to the next available
person in a group, such as in an informal call center organization. With
NBX 100 system, you can set up both linear and circular hunt groups -
up to 48 groups per system
- Calling groups Ensures coverage for important calls by routing them
to a predefined group of extensions until an available person picks up. An
organization can have up to 48 calling groups per system
- Automatic Route Selection (ARS) Helps you control costs by reducing
unauthorized toll calls and automatically routing each outbound call
to the most cost-effective line or carrier
Using standard applications such as Microsoft's Outlook Express, you
can manage your voice mail messages just like you do your e-mail messages.
Voice Messaging Features
A powerful voice messaging system built into NBX solutions ensures that important communications
are never missed. Listen over the phone or use a PC with either a browser or a standard IMAP4-compatible
e-mail client to hear and manage voicemail messages. Voice mails are saved as .WAV file attachments in
the e-mail client and can be detached, shared, and stored indefinitely. Save messages to record
transactions or important information—a perfect solution for law offices and financial or customer
service organizations. Dozens of built-in voice messaging options include:
- System Capacity Base system supports four automated
attendant (AA) ports and 400 hours of voicemail (VM) storage, scalable up to
72 AA ports. Expansion is software based and activated via keycode.
- Automated Attendant (AA) Services Multiple, multilevel AA provides
callers with information and messaging directions when phones are unattended,
allowing them to dial by name, number, or department. AA can support up to
20 menu layers and as many as 1,000 phantom/1,500 station voice mailboxes.
- Off-Site Notification Users can be notified of new or urgent
messages via pager, phone, cell phone, or SMTP e-mail client. Cascading
notification provides for up to five external destinations.
- Voice Profile for Internet Mail (VPIM) When activated, support for this protocol allows multiple NBX voicemail systems to seamlessly send and receive messages
across a secure corporate WAN or the Internet. The NBX system is standardsbased,
so as to also support voicemail communications with any third-party VPIM-compliant system.
The NBX 100 system will notify you of new messages via alternate numbers including your pager.
Get an enterprise-wide voice/data network solution
Right out of the box, the 3Com NBX 100 system is fully equipped to support a single office site
with up to 200 nodes. But it doesn't stop there. As your business grows, you may establish remote
offices, or have traveling representatives or telecommuters on your staff. These field contributors
can still enjoy the benefits of your NBX 100 Communications System.
Branch-to-Branch Dialing over IP Backbone
You can connect multiple branch offices to your headquarters system via WAN or Internet using a
standard multiprotocol router, such as the 3Com PathBuilder or NETBuilder II router. You choose
the network: DSL, cable, Frame Relay, or ISDN with support for industry-standard Internet protocol
(IP) networking. You can even take advantage of low-cost, high-quality Voice-over-IP (VoIP) H.323
services using 3Com NBX ConneXtions H.323 gateway application. Because NBX ConneXtions uses the
Internet as a dialing path for location-to-location calling over long distances, it provides the
benefits of traditional telephone tie lines and off-premise extension (OPX) circuits at a much
lower cost.
VoIP and Toll By-pass Applications
The NBX 100 solution provides low-cost,high quality Voice over IP (VoIP) using a WAN, VPN, or
the Internet. By connecting multiple offices with NBX Virtual Tie Lines, the least expensive
long-distance option is used, with calls able to “hop on” the company WAN and “hop off” at the
location that offers the most savings.
Multi-site Voice Mail Exchange
Multi-site Voice Mail Exchange allows the composition and distribution of voice mails to co-workers
at other sites where multiple voice messaging systems are used.
Communication can also be made directly with third-party VPIM-compliant messaging systems.
Improved communications help increase employee and customer satisfaction. With the NBX 100 solution,
multi-site communications are completely transparent to users. Support for uniform dialing plans
makes reaching another office as simple as calling a co-worker across the aisle.
Open Architecture
NBX solutions use standards-based interfaces to assure easy integration of new applications. From
a foundation of IEEE 802.3 Ethernet that lets users plug NBX phones into millions of Ethernet ports
around the world, customers can easily grow their communications network by adding industry-standard
switches and routers, expanding capabilities and size to meet evolving needs. 3Com NBX systems provide
application flexibility with support for standards such as:
- IMAP4—enables viewing and listening to voice mail with standard e-mail
clients (e.g., Microsoft Outlook, Eudora).
- TAPI—lets users dial numbers and manage active calls from a computer
screen with built-in computer telephony integration (CTI).
- TAPI/WAV—supports seamless connections to call center and unified
messaging applications.
Advanced Voice Services for Remote Staff and Telecommuters
For years remote workers have enjoyed seamless access to corporate e-mail, but access to the
corporate phone system was nearly impossible. 3Com solutions have practically made the term “remote”
worker a thing of the past. A broadband connection, router, and a 3Com NBX phone allow off-site workers
to make and receive calls as if they were in the office. Customers and co-workers can reach formerly
“ remote” workers with ease. And telecommuters can count on NBX voice mail to professionally answer
calls as if they were in the main office.
Track and control costs
Unauthorized long-distance telephone calls can be a major drain on a growing company's profitability.
That's why the NBX 100 system includes a comprehensive dial plan. It enables you to automatically allow,
disallow, and route calls based on parameters, such as time of day, day of week, the individual user's
class of service, exchange number, and area and country codes. If your company charges clients for phone
consultations - or charges phone use to internal account numbers - the NBX 100 system offers complete
call reporting, including the ability to assign account codes to activate calls.
Call Detail Recording (CDR) allows you to track and report on phone usage.
Easy to Install, Use, and Manage
3Com understands that most telephone systems seem like a mystery to everyday users and often to the
staff assigned to administer them. The result is often lost productivity and lost opportunity.
An incredibly intuitive administrative portal, 3Com NBX NetSet™, lets individual users and administrators
fully customize the NBX 100 solution to meet individual requirements. This password-protected,browser-based
utility features pull-down menu choices tailored to each facet of the system. Organizations of all sizes
will find time-saving tools that simplify creation of departmental profiles for managing telephone
users—adding or changing capabilities is fast and easy.
3Com voice communications technology completely eliminates the high costs and high anxiety normally
associated with moving an office telephone. Anyone who has ever had to wait days for an expensive
service call merely to get a telephone moved will truly appreciate the self-locating capabilities of
NBX phones. Simply unplug a phone from one location and plug it into another network jack. The user’s
extension number, voice mail, and personal settings move with the phone. It's that simple.
NBX NetSet is a browser-based administration utility.
Business-Enhancing Desktop Phones and Software
3Com understands that an organization may have unique requirements. That's why the family of 3Com
worktops provides a full range of powerful telephony services and built-in CTI capabilities.
All phones have LCD displays that can access the company directory as well as personal call logs for
dialed, received, and missed calls. And both phones and attendant consoles support the IEEE 802.3af
Power over Ethernet (PoE) and have the capability to support the Session Initiation Protocol (SIP)
standard in future deployments.
3Com worktops operate dynamically as Layer 2 (Ethernet) or Layer 3 (IP) devices that users can
self-locate—plug into any network port without losing personalized configurations and calling
privileges. A variety of models offer varying degrees of sophistication.
NBX 3102 Business Phone console
3Com 3101 Basic Speaker Phone
The 3Com 3101 Basic Speaker Phone delivers big phone features in a compact form factor. Practical,
easy-to-use features include a half-duplex speakerphone for staff who require hands-free and twoway
speaker communications. Four programmable buttons for call management and access to frequently used
functions. Hold and Message buttons are clearly distinguished to help users handle calls professionally.
An intuitive multiline display with three softkeys and a four-way cursor controller provide instant
access to a site’s directory and call logs. Two switched 10/100 Ethernet ports enable convenient
connection of a computer or other network device.
3Com 3101 Basic Phone
Demonstrating 3Com’s commitment to offering its customers practical and costsaving choices, the
3101 Basic Phone delivers all the rich capabilities of the 3101 Basic Speaker Phone but with a
listen-only speaker.
3Com 3102 Business Phone
For a busy office that requires a robust feature-set yet easy-to-use capabilities, the third-generation
multiline 3Com 3102 Business Phone is ideal. It offers a fullduplex speakerphone, 18 programmable
buttons with lights, 10 fixed-feature buttons, and a two-line pixel-based LCD display. Two switched
10/100 Ethernet ports and a removeable language-specific faceplate give organizations additional
communications flexibility.
3Com 3105 Attendant Console
With the 3Com 3105 console, receptionists and workgroup administrators can support up to 100 users.
From a central location they can monitor staff availability and manage calls easily for an entire site.
To service larger locations with hundreds of users, multiple consoles can be connected in parallel. The
console can deliver productivity enhancing capabilities such as full browser-based support, Direct
Station Selection and Busy Lamp Field (DSS/BLF) functions, CO line appearances, and call park zones.
3Com NBX pcXset PC Client Software
An ideal connectivity solution for travelers and telecommuters, this "softphone" application puts the
equivalent of a 3Com IP phone on a Windows-based laptop or desktop PC screen. Employees can place and
receive calls on their computers and enjoy full 3Com phone functionality using the keyboard, mouse/trackball,
and a compatible USB headset—no external phone is necessary.
Controlling Phone Usage
NBX systems include a complete call detail reporting (CDR) package to further monitor and control
business operations. Organizations can track phone usage by internal account numbers to accurately
charge clients for phone consultations.
Choose a quality vendor who can help you grow
There are two things you demand above all else from any business communication system: quality and
reliability. The NBX 100 Communications System delivers on both. We support standards-based Quality
of Service (QoS) that enables phone conversations to coexist with data traffic and still deliver the
crystal- clear voice communications your business requires. That same quality extends all the way to
our ISO-certified factory, where we manufacture our products to the highest standards.
The 3Com NBX 100 Communications System is also highly reliable. Neither a file server crash nor PC
problems can affect its performance. The NBX 100 is a stand-alone system that shares the data
infrastructure, but is not dependent on the network server or network operating system. It runs
independent of operating systems such as Windows, Windows NT, NetWare, Macintosh, and UNIX. The
BX 100 system uses an embedded real-time operating system that delivers 99.99% reliability -- that
means only one minute of scheduled downtime occurs for every 1,000 operating hours. The NBX 100
Communications System is a distributed system with DSP technology build into every phone. Besides
providing an extra measure of reliability, this enables you to extend the useful life of your phones
through easy software upgrades.
But your greatest assurance of quality and reliability is the name on the product: 3Com. If you've
ever used a Palm Pilot™ connected organizer, a 3Com modem, or an OfficeConnect or SuperStack®
networking product, you know about 3Com's reputation for excellence in business product design,
performance,and support. With more than 300 million customers worldwide, 3Com Corporation connects
more people to information in more ways than any other networking company. 3Com delivers innovative
information access products and network system solutions to large, medium and small enterprises,
carriers and network service providers, PC OEMs, and consumers. From the desktop to the heart of
your communications network - and beyond.
As the world's first - and only - reliable, powerful, network-based business telephony system, the
NBX 100 Communications System puts all the benefits of computer telephony within your reach: greater
productivity, lower cost, and freedom of choice for networks, desktops, and applications. Plus you're
assured the quality, reliability, and functionality your growing business needs.
With the 3Com NBX 100 Communications System, you're in control of your phone system, your LAN, and
your future.
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