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Phone System
3Com® eXchange Call Center
The 3Com® eXchange Call Center Solution is a feature-rich voice-routing and management
offering that works with 3Com NBX®-networked telephony products to control and monitor
the call center's interaction, distribution, call handling, and reporting activities.
Its modular, scalable design permits cost-effective, incremental expansion and upgrades.
And 3Com support options ensure a successful implementation.
Base modules include eXchange Engine for establishing call routing rules, eXchange
Administration for defining and modifying parameters of call center entities, eXchange
Visor for robust monitoring and report generating, and eXchange Agent for creating
convenient access to call center capabilities from a customizable PC toolbar. Optional
modules offer wall-board connectivity and software that puts wall-board functionality
on the agents' PCs.
Driven within the advanced call control capabilities of the 3Com® NBX® IP Telephony module,
the eXchange Call Center offers the benefits of modern contact center functionality in an
exceptionally easy-to-use application.
Enterprises can monitor contact center health with graphical displays of critical real-time
information and generate critical reports that supervisors can use to balance agent load and
minimize idle time—enabling them to present a quality image of the company's support or sales
services.
The 3Com eXchange Agent provides a Windows toolbar that can be customized to display the most
frequently accessed features, maximizing screen space for other applications such as customer
relationship management.
eXchange Agent toolbar
The popular Agent Board can show the status of calls, including calls waiting and average
hold time directly on the agent screen.
eXchange Agent Board
The 3Com eXchange Call Center is an excellent way for small and mid-size enterprises to better
serve call-in customers and make customer relationship management more efficient—while minimizing
day-to-day expenses and on-going cost of ownership.
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