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NBX® V3000 IP Telephony Solution Features
Features
Features Overview
Open Architecture
NBX solutions use standards-based interfaces to assure easy integration of new applications. From
a foundation of IEEE 802.3 Ethernet that lets users plug NBX phones into millions of Ethernet ports
around the world, customers can easily grow their communications network by adding industry-standard
switches and routers, expanding capabilities and size to meet evolving needs. 3Com NBX systems provide
application flexibility with support for standards such as:
- IMAP4 — enables viewing and listening to voice mail with standard e-mail
clients (e.g., Microsoft Outlook, Eudora).
- TAPI — lets users dial numbers and manage active calls from a computer
screen with built-in computer telephony integration (CTI).
- TAPI/WAV — supports seamless connections to call center and unified
messaging applications.
Upgradeable Software
Traditional PBX products often require customers to pay extra for capacity that may never be needed
or for capabilities designed originally for large systems. The NBX V3000 solution offers pay-as-you-grow
scalability, economical for twenty users and powerful enough for more than a thousand users per site.
Business needs inevitably change, so this 3Com solution is software upgradeable for easy expansion
and maximum flexibility. New functionality, even documentation, can be available in minutes and
automatically distributed to every system device and user. When business needs dictate additional
capabilities, they can be added simply with software licenses.
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Money-Saving Solutions
Many organizations are challenged by the need for voice communications among staff and resources that
are spread across multiple locations. These requirements can be as basic as connecting offices across
the street, or as sophisticated as linking multiple campuses across the world. 3Com offers affordable
and scalable solutions for seamless telephony services among dispersed offices.
NBX systems let organizations dramatically reduce intra-company long-distance phone charges, while
improving customer service. By leveraging a data network that today may only move e-mail and files,
users can affordably call between sites, transfer callers, and send voicemail messages to one or
more users located in multiple offices. These capabilities yield faster, easier, more effective
communications and customer service.
VoIP and Toll By-pass Applications
The NBX V3000 solution provides lowcost, high quality Voice over IP (VoIP) using a WAN, VPN, or
the Internet. By connecting multiple offices with NBX Virtual Tie Lines, the least expensive
long-distance option is used, with calls able to “hop on” the company WAN and “hop off” at the
location that offers the most savings.
Multisite connectivity options include traditional analog, T1/PRI/QSIG, or NBX ConneXtions
H.323 gateway software.
Multi-site Voice Mail Exchange
Multisite Voice Mail Exchange allows the composition and distribution of voice mails to co-workers
at other sites where multiple voice messaging systems are used. It also enables communication
directly with third-party VPIM-compliant messaging systems.
With the NBX V3000 solution, employee and customer satisfaction can be increased with transparent
multisite communications. Support for uniform dialing plans makes reaching another office as simple
as calling a co-worker across the aisle.
Advanced Voice Services for Remote Staff and Telecommuters
For years remote workers have enjoyed seamless access to corporate e-mail, but access to the
corporate phone system was nearly impossible. 3Com solutions have practically made the term “remote”
worker a thing of the past. A broadband connection, router, and a 3Com IP phone allow off-site workers
to make and receive calls as if they were in the office. Customers and co-workers can reach formerly
“remote” workers with ease. And telecommuters can count on NBX voice mail to professionally answer
calls as if they were in the main office.
Voice Messaging Features
A powerful voice messaging system built into the NBX V3000 system ensures that important communications
are never missed. Listen over the phone or use a PC with either a browser or a standard IMAP4-compatible
e-mail client to hear and manage voicemail messages. Voice mails are saved as .WAV file attachments in
the e-mail client and can be detached, shared, and stored indefinitely. Save messages to record
transactions or important information — a perfect solution for law offices and financial or customer
service organizations.
Dozens of built-in voice messaging options include:
- System Capacity - Base system supports four automated attendant (AA) ports and 400 hours
of voicemail (VM) storage, scalable up to 72 AA ports. Expansion is software based and
activated via keycode.
- Automated Attendant (AA) Services - Multiple, multilevel AA services provide callers with
information and messaging directions when phones are unattended, allowing them to dial by
name, number, or department. The automated attendant can support up to 20 menu layers and
as many as 1,000 phantom/1,500 station voice mailboxes.
- Off-Site Notification - Users can be notified of new or urgent messages via pager, phone,
cell phone, or SMTP e-mail client. Cascading notification provides for up to five external
destinations.
- Voice Profile for Internet Mail (VPIM) - When activated, support for this protocol allows
multiple NBX voicemail systems to seamlessly send and receive messages across a secure
corporate WAN or the Internet. The NBX system is standards-based, so it can support voicemail
communications with any third-party VPIM-compliant system.
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