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NBX® V5000 IP Telephony Solution Benefits
Highly Scalable
Supports up to 1,500 devices (lines and stations), including up to a maximum of 720 PSTN Central
Office lines and 400 hours of voicemail storage.
Converged Voice and Data Communications
Delivers integrated, simultaneous voice and data over the LAN and WAN
Extensive Applications
Includes built-in robust call processing, voice mail, computer telephony integration (CTI) and
unified messaging.
Open Architecture
Standards-based architecture supports traditional PSTN connections and IP telephony protocols
and standards, and enables easy integration with 3rd party applications through standard protocols
and API's.
Radical Simplicity
User-friendly interfaces and web-based administration for easy and quick administrative and user
programming.
An Integrated Platform
By combining voice and data services over a single Ethernet/Fast Ethernet LAN infrastructure, the
NBX V5000 networked telephony solution does more than simply eliminate duplicate cabling. Companies
lacking a LAN can take advantage of the benefits of owning one, with applications such as file sharing,
e-mail, print sharing, and shared Internet connectivity.
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Budget-Matching Phone Choices
The NBX V5000 solution features a robust end-to-end architecture that ensures maximum system
availability. Based on the VxWorks real-time operating system from Wind Rivers, the call-processing
environment of the SuperStack 3 NBX solution ensures that communications remain operational at all
times.
Additional built-in availability features include resilient 10/100 Mbps Ethernet uplink ports with
fail-over, optional redundant power supplies, and mirrored hard drives. The solution also is
compatible with 3Com redundant power supply technology and the 3Com Ethernet Power Source, which
provides uninterruptible power over the LAN for NBX business telephones. These features combined
provides a strong end-to-end architecture that ensures maximum system uptime.
Radically Simple to Use and Operate
The 3Com NBX V5000 networked telephony solution puts you in control of the phone system. The NBX
NetSet™ administration utility, which has been enhanced for the NBX V5000 solution delivers simple,
systemwide management from any desktop in the network. All routine administrative functions are
performed via a standard Web browser. With minimal training, anyone can learn how to add new users
and make systemwide changes.
Enhanced Management Tools
With this next-generation solution, 3Com adds additional management capabilities to the already
extensive list of tools that come with the NBX 100 system. In addition to NBX NetSet enhancements,
you can take advantage of the 3Com Network Supervisor (version 3.0 or greater) application, which
enables you to build a network topology map and perform network device, health-monitoring from any
PC on the network.
Automatic Route Selection (ARS) Minimizes Costs, Improves Efficiency
Uncontrolled telephone use can be a major headache. The NBX V5000 networked telephony solution solves
this problem by providing a comprehensive dial plan that routes calls based on up to 32,768 ARS
parameters, enabling calls to be connected via the most cost-effective line. The system determines
whether a user is allowed to place a call. If the call is allowed, the system instantly routes the
call to the appropriate PSTN or WAN facility — T1, E1, local analog, or voice over IP (VoIP) across
a corporate WAN backbone — by comparing the number dialed to the established dial plan rule, enabling
a multisite uniform dial plan .
Call Detail Reporting (CDR)
Call detail reporting (CDR) lets you track and report on phone usage.
CDR Provides extensive reporting and monitoring capabilities, enabling you to easily track pattern usage,
identify bottlenecks, and manage call flow. This powerful reporting tool also lets you control costs
by allowing users to assign account codes — even to active calls — while tracking usage in CDR. For
example, if a partner in a law office receives a call from a client, the partner can press a feature
button and enter the client's account number into the system for recording and billing purposes.
Time-of-Day Service Modes
Organizations can program the NBX V5000 networked telephony solution to automatically respond up to
four different times during a given day using customer-defined service modes — such as Open, Closed,
Lunch, and Other. Each service mode can be assigned its own automated attendant greeting and call-routing
path. And, service modes can be manually overridden.
Multiple Phones and PC Application Interfaces
No single phone set is appropriate for every kind of user, and most companies want to plug analog
devices, such as fax machines and speakerphone adjuncts, into their voice/data networks. That's why
the NBX V5000 networked telephony solution supports a wide range of phone choices in addition to the
family of IP-based multiline NBX 1102 and 2102 business phones, which offer 18 programmable and 10
preprogrammable services.
Using the NBX business phone isn't the only way to place and receive phone calls. For example, call
center workers can enjoy hands-free operation directly from their desktop computer using a headset
and NBX pcXset PC client software. Internal service people and supervisors can leave their desks
and still stay connected via ordinary cordless phones. And, the NBX attendant console provides
additional functions and flexibility for telephone operators.
In addition, companies can save money by placing inexpensive analog phones in common areas, such
as kitchens and lobbies, easily connecting them to the NBX V5000 solution via the NBX analog
adapter or NBX analog terminal card.
Computer Telephony Integration (CTI) Services
CTI lets you dial directly from applications, such as Microsoft Outlook.
The NBX V5000 solution includes TAPI (telephony application programming interface) - enabling
software, which allows customers to integrate third-party CTI programs for advanced office
applications. For example, companies can use contact management and database applications that
allow customer service and order entry personnel to receive instant screen "pop-ups" of customer
records with incoming calls. Also, CTI enables on-screen point-and-click calling directly from
the computer.
Flexible Call-Routing and Management
Whether a business operates a formal call center or an informal sales group, timely and efficient
inbound call-management is key to continued success and customer satisfaction. The NBX V5000
networked telephony solution supports these critical needs with an array of sophisticated call-routing
and call-management features.
Multiple and Multilevel Automated Attendant
When callers reach an automated attendant, multilevel menus let them identify and select their calling
destination as quickly as possible. Using the NBX NetSet administration utility, organizations can create
up to 20 levels of main menus and submenus, enabling callers to quickly route themselves to the appropriate
individual or department.
NBX V5000 solution customers can also customize inbound routing by creating up to 99 automated attendants,
each with its own custom greeting, main menu, and submenu selections. This lets organizations segregate
traffic by office location, department, or division. Even two businesses sharing office staff can have
their own automated attendants.
Programmable Hunt and Calling Groups
The NBX V5000 networked telephony solution includes built-in linear and circular hunt groups with
up to 48 groups for call center applications, such as customer service, technical support, and
order entry. With linear hunting users are organized into groups that share a common group
extension. Inbound calls are handled following a sequential, predefined (top down) order. In
circular hunt groups, calls are delivered automatically to the next available group member;
this helps guard against missed calls and ensures that all users share the call load. If no
group member is available, they system stacks callers in a queue or provides alternate
coverage.
Call Center Expansion
Should the sophistication of your call center needs grow, the system can expand to incorporate
the advanced, automatic call distribution function of the NBX Call Center or the integrated phone,
as well as Web, e-mail, and fax, customer interaction solutions of 3Com Contact Advantage™, a
leading integrated IP-contact solution.
Migration Path to Converged Networks
The best products are those that satisfy today's needs while giving customers the freedom and
flexibility to integrate new applications in the future. The NBX V5000 networked telephony
solution satisfies these needs by providing an easy migration path to converged networks. This
path is a logical first step for companies looking to integrate key components of their voice
and data networks today with a foundation for migrating to a single, cohesive, and cost-effective
infrastructure in the future.
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