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NBX® V5000 IP Telephony Solution Features
Features
The 3Com NBX V5000 Networked Telephony Solution provides unmatched communications
features for businesses, such as:
- Eliminates the cost and administrative overhead required for separate voice and data networks
- Ensures high system availability with a real-time operating system, resilient 10/100 Mbps Ethernet uplink ports with failover, optional redundant power supplies, and disk mirroring
- Affordably improves communications with powerful built-in call-processing features, including voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voicemail/e-mail clients (IMAP4), and with optional software that delivers versatile unified messaging capabilities
- Offers a wide range of business-quality high-fidelity worktop options that include business phones and attendant console with practical and versatile capabilities such as easy access to a company's internal user directory, speed dials, and even personal call logs
- Easily integrates with numerous off-the-shelf software, including customer relationship management (CRM) and call center applications; 3Com Voice Solution Providers Program (VSPP) adds advanced productivity-enhancing capabilities for 3Com IP telephony system users
- Software-based 3Com NBX Media Driver Application Ports make adding capacity for applications such as call centers easy and cost-effective— additional hardware isn't necessary
- With optional 3Com NBX VPIM Multisite Messaging Exchange licenses, simplifies voicemail message exchange between sites even if different voicemail systems are used
- Offers an extensive range of multisite connectivity options—3Com NBX IP Virtual Tie Lines, NBX ConneXtions Gateway H.323 Software, and T1/E1 PRI/Q.SIG
- Supports telecommuters and remote access users with optional 3Com NBX IP licenses
- Software for managing a phone from a PC screen included for all users, letting them view recent calls, make calls, access the system directory, even drag and drop telephone numbers from other PC applications or web pages
The NBX V5000 call processor functions as a call processor, voice mail server, IMAP 4 server,
and Web server. Built-in features include:
- Supports up to 1500 devices, including up to 720 central office (CO) lines
- Has powerful call-processing features built in: voice mail, automated attendant, hunt/call groups, call detail reporting, computer telephony integration (CTI), PC-based visual voice mail/email clients (IMAP4), and more
- Software-based 3Com NBX WAV application ports make TAPI/WAV CTI affordable
- Simplifies voice mail message exchange between sites with optional 3Com NBX VPIM Multi-site Messaging Exchange
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The NBX V5000
Call Processor
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NBX V5000 Call Processor, Disk Mirroring Kit
The NBX V5000 call processor disk mirroring kit is an optional upgrade that creates a
duplicate copy of the primary system disk's database and message store. It provides
additional protection by ensuring fail-over protection in the event the primary system
disk ceases to operate.
NBX V5000 Chassis
(Shown with optional cards)
The NBX V5000 chassis is a compact, four-slot unit that can be mounted in a standard
19-inch data rack. It includes the following features:
- Two resilient switched 10/100 LAN uplink ports with fail-over services
- One 10 Mbps shared Ethernet uplink port for legacy network integration
- Supports entire suite of NBX interface cards and system modules
- Universal auto-sensing 100/220 V 50/60 Hz power supply (power lead must
be requested on order)
- 3Com SuperStack II Advanced Redundant Power System uplink connector
NBX Business Phone
The 3Com NBX business phone provides an advanced, multi-line telephone set with easy-to-use,
advanced features and functions available at the push of a button. Available in gray and white,
the NBX business phone comes in three models featuring the following:
- Built-in speakerphone with hands-free answer services with mute
- Two line, 16 or 24 character LCD with Caller ID support
- LCD internal directory dialing via "soft" keys
- Wireless infrared communications port to enable dialing from Palm OS-based
organizers (NBX 2102-IR model only)
- 10/100 Ethernet or Fast Ethernet connectivity (NBX 2102 and NBX 2102-IR
models), or 10 Mbps shared Ethernet connectivity on the NBX 1102 series
- One-button access to voice-messaging service
- 18 programmable buttons (6 with LEDs) for features such as line appearances
or speed-dial
- 10 preprogrammed button services, including Hold, Transfer, Conference,
and Program
- Ethernet-device connectivity port for connecting a computer to the
same 10/100 switched Ethernet connection (NBX 2102 and NBX 2102-IR) or
to a shared hub port (NBX 1102)
3Com NBX 1105 Attendant Console
(Shown with business phone)
The 3Com NBX 1105 attendant console is a full-function Direct Station Select (DSS)
and Busy Lamp Field (BLF) adjunct that lets you manage calls for an entire organization
from a central location. Standard features include:
- 50 programmable buttons with LEDs
- Two-level (high/low) programmable memory with shift key
- Four additional programmable buttons for frequently-used functions
- Standard 10BASE-T LAN connection
Programmable features include the following:
- DSS Support
- BLF status for extensions
- Support for both unannounced (blind) and announced transfer
- CO line appearances
- Speed dials - personal and systemwide paging zones
NBX Complement Attendant Software
3Com NBX 1105 Attendant Console
(Shown with business phone)
This software solution, for Windows 95/98/ME/2000/NT, offers telephone operators another
powerful way to tap into NBX solution capabilities. Using a mouse, keyboard, and NBX business
phone (with or without an attached NBX attendant console), the receptionist can easily answer
and transfer calls from their Windows-based PCs. Additional features let users quickly locate
employees listed in the directory using search parameters such as Name and Department.
NBX pcXset Client Software
3Com NBX 1105 Attendant Console
(Shown with business phone)
3Com NBX pcXset PC telephone client software, for Windows 95/98/ME/2000/NT, puts the
equivalent of a 3Com® NBX business telephone—a "softphone"—onto the screen of a
Windows-based PC. Using a PC and a USB headset/microphone or a compatible USB telephone,
you can simply click on the display image of an NBX telephone to make and take calls.
Easy-to-install software offers a new, powerful alternative for remote users and people
who work from several different offices.
3Com NBX pcXset Client Software can be used on a variety of Windows-based platforms,
accommodating wireless solutions, VPNs, and other cutting-edge technologies. Easily
expandable, per user licensing offers affordable, incremental growth from just a single
additional user license to full site coverage.
NBX Analog Adapter
This adapter connects one analog 2500 series single-line (corded or cordless) phone, a Group
3 fax machine, or an external alert or bell to the SuperStack 3 NBX networked telephony solution.
Features include:
- One RJ-11 port
- One RJ-45 connection port
- 10 Mbps shared Ethernet hub port to connect an Ethernet-ready device to the network
- Supports switch-hook transfer services
- Supports voice mail, off-site notification, and hunt/calling groups
NBX ConneXtions Gateway
The NBX ConneXtions software is your gateway to seamless networking of multiple NBX systems.
Providing support for industry-standard H.323, companies can leverage the value of their wide
area networks (WANs) for voice communications worldwide. Users can easily place or transfer
calls between multiple locations without paying long-distance fees. And customers' calls
can be seamlessly rerouted to other sites, improving the user experience. ConneXtions
software uses industry-standard H.323, so a variety of third-party devices can easily
connect to 3Com SuperStack® 3 NBX or NBX 100 systems. Scalable from 2 to 100 concurrent
channels, ConneXtions software runs on a standard Windows 2000/NT server.
Advanced PowerMail eXchange™ (APX) Messaging System
Every NBX networked telephony solution includes the APX messaging system, a powerful software
system used for call-answering, routing, and messaging. In addition to conventional telephone
messaging services, the APX system supports unified messaging, which provides users with a
single, universal inbox for both voice and e-mail. With unified messaging, users can access,
scan, play, and save voice messages on their computers using any IMAP4-compatible e-mail
client, such as Microsoft Outlook Express or Eudora. The NBX solution ships with four
automated-attendant ports and 400 hours of voice message storage. The system can expand
to support up to 72 automated attendant ports via simple software upgrades.
Automated Attendant Module
The APX automated attendant module is designed to answer every incoming call or serve as a
backup when no one is available to answer. Callers can dial by extension, name, or department.
With the APX module, you can generate a set of custom greetings and activate the appropriate
one based on the time of day. The module is designed to answer calls quickly and move them
through the system without delay. Because it can answer as may as 12 calls simultaneously,
it allows growing businesses to respond effectively to fluctuating call volumes without
adding staff. The module also supports both multiple and multi-level automated attendant
operations, enabling users and departments to set up custom greetings for incoming calls
and custom routing to suit their needs.
The module includes the following features:
- Up to 99 automated attendant greetings per system
- Up to 20 submenus per automated attendant "trees"
- Up to 9 menu choices per automated attendant menu
- Programmable automated attendant "trees" via the NetSet administration utility
- NetSet setup and testing to ensure proper configuration before implementation
APX Voice Messaging Module
The APX messaging module uses personal greetings to answer calls when a user is unavailable.
Administrators can program the system to forward callers to the APX messaging system immediately
or after two to eight rings.
Message Notification and Retrieval
The APX system alerts users to new messages via an LED message-waiting light on the NBX
business phone and via the phone's built-in display, which tells the user the number of new
and saved messages. Retrieving messages is as simple as pressing the MSG button and entering
a password.
Off-Site Notification and Retrieval
The APX system notifies users of new or urgent messages via a pager, telephone, or cellular
phone. Voice messages can be retrieved easily using any touchtone telephone.
User Control
With APX messaging, users maintain individual control over calls and messages. Users can
set up their own mailboxes, create personal greetings, and manage new and old messages
using options such as Save, Delete, Reply, and Forward, and attaching private and/or urgent
labels to those messages. Users can also address messages by name, extension, or distribution
list for sending fast and easy messages to groups of coworkers. The NBX networked telephony
solution even notifies you of new messages via alternate numbers, including your pager.
NetSet Administration Utility
Administrative Programming
The NetSet utility guides administrators through the process of setting up the system and performing
all administration tasks step by step. Using a graphical interface, administrators can set up a user's
extension number, class of service, button mappings, call privileges, and CDR tracking. In addition,
administrators can:
- Create and change up to 99 system wide speed dials
- Add or modify call answer, routing destinations, and coverage options on a systemwide basis
- Add or modify call-forwarding services to ensure that all calls are answered promptly
- Change system parameters
- Perform troubleshooting
- Program the APX system
- Set up "hunt" and "calling" groups
- Program multiple, multi-level automated attendants
User Programming
With the NetSet utility, users can perform the following tasks from their Web browser:
- Set and change passwords
- Assign and change one-touch speed-dials
- Create and change up to 100 personal speed-dials
- Create and change BLF services
- Select from among nine different ringer tones or set to "silent ring"
- Find telephone extensions of other users
- Manage new message notification services, including off-site notification
to pagers and cellular phones
- Modify call coverage destinations
- Access user manuals online
- View members within their hunt and calling groups
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