Insurance Policy

Verteks helps protect Dane Griffin Insurance against downtime and unpredictable IT costs.

Insurance is, of course, about reducing risk. You pay a stable monthly premium so that you won't be hit with a gigantic bill should something go wrong.

For Dane Griffin Insurance, Verteks Consulting acts as insurance against network downtime and unexpected IT costs. Verteks has developed a customized service plan that provides the insurance agency with proactive maintenance and ongoing support - all for a low monthly budget.

"It's much more cost-effective for us to utilize Verteks than to hire a tech person. We have a couple of people in the office who have the ability to deal with some software issues, but we rely on the Verteks team for most of our technical needs. They're very knowledgeable and responsive," said Dane Griffin, president, Griffin Insurance.

"Verteks builds a little extra time into our service plan to handle anything that's unexpected so that our budget remains predictable. If we build up extra time we can use it for special projects, such as a hardware or software upgrade. It's an ideal solution for a small business like ours."

Special Coverage

While Verteks Consulting provides coverage for all kinds of IT needs, the Verteks team has also developed specialized skills for the insurance industry. Most insurance agencies use one of two software packages designed for their specific business needs. Verteks is familiar with both applications.

"We actually have two different agencies that operate independently of each other, and they each use different software packages," Griffin said. "I purchased our Ocala location, which is doing business as Griffin Insurance Agency, in 2002. Here we use software from Applied Systems. Then I bought a second agency in Dunnellon, 25 miles southwest of Ocala, which is doing business as Sheffield Insurance. They already had a good software vendor in place, one that's recognized in the insurance industry, so I chose to maintain that software there.

"Verteks already had experience in upgrading and solving problems with AMS, the software we use at Sheffield, as well as experience working with the Applied Systems software we have in Ocala. In fact, one of the reasons we started using Verteks was their experience with Applied Systems. It's unusual for a technology provider to have this sort of specialized experience, and we find it very helpful. We like the idea that if we have a problem there's a good chance Verteks has already dealt with it with another insurance agency."

Ensuring Efficiency

Dane Griffin Insurance and Sheffield Insurance employ a total of eight people across both locations. Like most small business owners, Griffin is as concerned with efficiency as with cost. Verteks Consulting provides a highly responsive local presence as well as the ability to take care of many problems remotely.

"Verteks will certainly come to our offices as needed, but they can also monitor our systems and solve most problems without coming to our office," Griffin said. "It's faster and certainly more cost-effective, too."

Verteks also serves as a trusted partner, helping Griffin navigate the complexities of today's technology environment. Verteks engineers provide advice and recommend solutions that help keep the two agencies running smoothly.

"For example, they have been very helpful in dealing with e-mail security and spam filtering - they were very proactive in coming up with a solution to prevent spam from becoming a big problem for us. They also suggest periodic hardware and software upgrades and are always good about explaining why things are needed and what the impact will be on the business. I know nothing about technology, so it's critical to have someone I can trust."

Technology is essential to business, but it comes with its share of risks. Without proactive maintenance and rapid support, organizations can experience downtime and unpredictable costs. Verteks Consulting provides insurance against these risks and helps businesses maximize the value of their IT investments.

Solution Summary

  • Customized service plan covers both routine and unexpected IT needs with a predictable monthly budget.
  • Remote monitoring, proactive maintenance and responsive support reduce the risk of downtime.
  • Expertise with specialized software for the insurance industry ensures rapid problem resolution and cost-effective service.
  • Knowledgeable recommendations and implementation services help small businesses keep abreast of technology changes.
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