Upcoming Events

Decide with Data: Impact Customer Experience Now


Please Join Us Wed, Feb 21, 2018 1:00 PM - 2:00 PM EST

Webinar Description

Managing a call center is complex. There is a constant tension in striking the balance between running an efficient team and effectively providing a satisfying customer experience. Knowing what data to analyze and when and how to apply what it is telling you to everyday, complex situations is what sets the good apart from the best service organizations.

In this webinar, we will walk you through different ways to analyze your data to help you strategically tackle the largest investments and initiatives for your Call Center such as staffing levels, process improvements and goals. These practices around strategic analysis are balanced and complemented with a review of how to enable perspectives for your Call Center managers to perform the tactical "OODA Loop" (observe, orient, decide and act) that allows them to align in-the-moment and daily operations to the strategy.

AS a Call Center professional, you will learn how to use your call center data to:

  • Analyze Long-term vs. short-term effects of changes on customer experience
  • Put best practices into the context of your organization
  • Know when to ask, "what-if" and "what now?"
  • How to setup your tactical managers and team for successful strategic execution through goals, resources, and capabilities grounded in data driven decisions


Verteks Consulting is proud to sponsor FLGISA Winter Conference January 30-Febraury 1, 2018


Winter Conference 2018


The Florida Local Government Information Systems Association invites you to join us for the 2018 Winter Conference at the Embassy Suites Lake Buena Vista South on January 30-February 1, 2018. The conference is open to all local government employees and technology professionals that want to learn more about technology.

“Governance, Compliance and Controls, Oh My!” is the theme this year and the event committee has been working to develop a dynamic conference agenda with exciting speakers that will provide quality education for everyone. Not only will you be exposed to an exciting lineup of educational sessions and speakers; there will be plenty of opportunities to network with your peers.


The FLGISA Winter 2018 is where technology leaders from Florida local governments attend to learn, share the latest in technology trends, foster new professional relationships and meet current and potential business partners. Conference attendees consist of local government chief information officers, technology managers, and other technology decision-makers.

As a sponsor, this is a great opportunity for technology providers to showcase new products and services and connect with those ultimately responsible for making purchasing decisions throughout the cities and counties in the State of Florida.

We look forward to hosting you in Kissimmee, Florida!

Event Details and Registration: http://www.flgisa.org/winter-conference-2018/