White Papers

Signs That Your Business is Ready for Managed Services

Are you wondering whether managed IT services are right for you?

Before making such a profound organizational change, you need to be certain things will get better. Every business owner wants to upgrade their technology, but not every business owner knows what that entails, or what services need the most attention. Before jumping into the deep end of cloud services, virtualization, and unified communications, take some time to read our free eBook for a summary of the core IT problems we commonly see when small- and medium-sized businesses switch to managed IT services.


The Growing Use of Videoconferencing in the Healthcare Market

Communications technology is playing an increasingly important role in allowing healthcare providers to extend the reach of scarce or expensive expertise, and videoconferencing technology is contributing directly in applications such as patient monitoring, consultation and counseling. Both healthcare organizations and videoconferencing vendors are realizing the potential in using inexpensive standard ‘off-the-shelf’ videoconferencing products in these types of applications, helping providers achieve immediate saving benefits, and helping vendors develop both knowledge and specialized product offers in the growing market segment. Read this whitepaper to learn more about the use of video communications technologies in healthcare.


Strategic Guide to Business Phone Systems

"Practical Advice for a Successful IP Telephony Design and Deployment"
IP-based telephony systems are transforming the way organizations operate with features and functionality that go beyond voice calls and into the heart of improving business processes. An IP platform designed specifically for converged voice and data is essential for effectively delivering today’s advanced unified communications (UC) applications. This in-depth whitepaper covers cost justifying VoIP, the RFP process, and the Seven Most Common Mistakes of IP Telephony Deployment - and how to short-circuit them.


Small Business Networking

Effective technology is essential for small businesses looking to increase the productivity of their people and business. Introducing technology such as a computer networks can help them to stay competitive by increasing productivity and by reducing hardware costs. Even simple networks make sharing information and resources easier, provide better security and enable easy backup facilities for any small businesses.


Managed IT Services for Small Businesses

For small businesses in today’s high-tech society, Information Technology (IT) has become a significant consideration. Implementing new technology is a challenging job for small business owners and can cause numerous difficulties in day-to-day operations. Many small businesses are finding Managed IT Services as a solution to get the most from their IT investment.


Small Business Mobility

Mobile technology is becoming increasingly vital to your small business as the number of employees working from home or away from office is growing significantly. More than 50 million US workers are considered mobile, spending at least 20% of the time away from their primary workspace. Some of your employees, such as your salespeople or representatives, may be constantly on the move.


VoIP for the Small Business

Voice over Internet Protocol (VoIP) has become a viable solution for even the smallest of companies as broadband internet access has become affordable and much more widespread. VoIP offers a low cost alternative to expensive traditional phone services, and is rapidly becoming the communications system of choice to reduce telecommunications costs. Hosted VoIP services are also gaining popularity among smaller companies since these services do not require any investment in hardware.


Web Collaboration

In today's global business environment, the value of working together, or collaboration, can have a huge positive impact on your business. Your employees and teams need to work together, and share ideas and information across geographic boundaries. For a small business such as yours, effective collaboration is essential to improving productivity by empowering your employees to communicate and work more efficiently using the right communications tools.


ShoreTel White Papers