Webinars

Upcoming Webinar


Five9 Solutions: One Platform, Infinite Possibilites

Join us Thursday March 29th at 10am EST For a Five9 Cloud Center Solution Webinar

Five9 Contact Center Solutions Are Designed for You

Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound, outbound, or our blended solution, you are equipped with a system designed to support all types of business and industry applications.

Whatever your role in the organization — whether you are an agent, customer service executive, sales manager, contact center manager, or IT/technical manager — Five9 will help you achieve your goals.

In Gartner’s analysis of Contact Center as a Service (CCaS) providers, Five9 has been positioned as a leader and rated highest in ability to execute. With our cutting-edge technology and years of contact center industry experience, Five9 has the tools and expertise to help you succeed.

All Types of Business Applications

The Five9 system is designed for power and flexibility so that you can leverage its features in any industry.

Support Your Role

Whatever your role in the organization, Five9 will help you achieve your goal.

Cloud-Based Solution

Moving your contact center to the cloud means faster service, informed agents, and a variety of ways to communicate.


Inbound

Provide great customer service with ACD Intelligent Routing, interactive voice response (IVR) with speech recognition, and computer telephony integration (CTI).

Outbound

Accelerate sales, improve contact ratios, and boost conversions with more live conversations by leveraging Five9’s selection of automatic dialing modes.

Blended

Five9 eliminates the technology gap between inbound call distribution and outbound dialing, bringing the two together as a single system.

Omnichannel

Five9 Omnichannel enables agents to move seamlessly between social media, mobile care, web, video, live chat, email, and voice calls — giving your customers a better experience.

Workforce Optimization

Run your contact center with the help of advanced workforce automation tools and both real-time and historic actionable insights based on contact center best practices.

Reporting

Get the complete picture of your contact center with the help of more than 100 standard reports, including both real-time and historical reporting options.

Integration

Powerful integration tools from Five9 help you get the most out of all of your applications and systems. Cloud APIs provide web connectors to other systems in your business.

Pricing

Five9 doesn't require any long-term contracts or commitments. Pay as you go and take advantage of a cloud-based contact center with no infrastructure costs.

How It Works

Learn about the Five9 Cloud — what it is, how it works, why it's great, and how you can get started using it in a matter of weeks.


Archived Webinar

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Please Join Us Wed, Feb 21, 2018 1:00 PM - 2:00 PM EST

Webinar Description

Managing a call center is complex. There is a constant tension in striking the balance between running an efficient team and effectively providing a satisfying customer experience. Knowing what data to analyze and when and how to apply what it is telling you to everyday, complex situations is what sets the good apart from the best service organizations.

In this webinar, we will walk you through different ways to analyze your data to help you strategically tackle the largest investments and initiatives for your Call Center such as staffing levels, process improvements and goals. These practices around strategic analysis are balanced and complemented with a review of how to enable perspectives for your Call Center managers to perform the tactical "OODA Loop" (observe, orient, decide and act) that allows them to align in-the-moment and daily operations to the strategy.

AS a Call Center professional, you will learn how to use your call center data to:

  • Analyze Long-term vs. short-term effects of changes on customer experience
  • Put best practices into the context of your organization
  • Know when to ask, "what-if" and "what now?"
  • How to setup your tactical managers and team for successful strategic execution through goals, resources, and capabilities grounded in data driven decisions