Blog & Resources

Office 365 Security – Top 5 Security Steps

Office 365 is a great cloud productivity suite that brings benefits to all its users – I use it myself and I love it. As with any technology it’s important to evaluate cyber security risks and take appropriate measures to reduce risk and improve security. Based on my experience and what we’ve seen in client engagements, here are my top 5 cyber security recommendations for Office 365:

Collaboration Security

Organizations should take steps to minimize the risk associated with collaboration tools.

Mobile workers and geographically dispersed teams need collaboration tools to share information and stay engaged. Unfortunately, collaboration tools can create security and regulatory compliance risks.

Automated Attacks

Malicious artificial intelligence applications are creating dangerous new cybersecurity threats.

Cybersecurity analysts warn that the malicious use of artificial intelligence (AI) and machine learning (ML) will bring fundamental changes to the threat landscape in the next few years.

Improving Data Quality

Good governance is the key to realizing the full business benefits of big data initiatives.

Data is the coin of the realm for businesses today. Organizations of all shapes and sizes are embracing technologies that allow them to analyze massive data sets in order to gain market insights, optimize operations and create personalized customer experiences.

How the Cyber Grinches Try to Steal Christmas

In the classic Dr. Seuss children’s story, the ill-tempered Grinch sets out to spoil Christmas for all the Whos down in Who-ville. Today, there are an abundance of cyber Grinches out there looking to make the holidays a lot less joyful for all of us.

It has become an unfortunate tradition that a variety of cyber threats spike during the holiday season.

Research Outlines Reasons for UCaaS Adoption in Key Industries

A recent report from Eastern Management Group found that more than half of all surveyed organizations are considering the adoption of a hosted unified communications solution to replace their aging phone system. The top reasons for adoption of Unified Communications-as-a-Service (UCaaS) solutions focus on popular capabilities such as VoIP, mobility, presence and collaboration tools.

What Exactly Is Managed Services Anyway?

The answer to this question depends upon who you ask. If you ask a vendor who claims to be a managed services provider (MSP), there’s a good chance the definition you hear will sound exactly the same as that vendor’s marketing materials.

If you ask the average small to midsize business owner or IT manager, their definition of managed services will probably sound a lot like the traditional break-fix model of IT support.

Meeting Today’s Customer Demands

Contact centers based upon unified communications platforms can deliver a true omnichannel experience.

The traditional call center is essentially a telephone system with call routing and other features that enable multiple agents to handle incoming and outgoing calls.