ShoreTel Support and Consulting in Florida
Who's supporting your ShoreTel system? We are ShoreTel experts.
- ShoreTel Gold Champion Partner
With Verteks you can be assured that your systems are monitored 24/7
- ShoreTel Unified Communications Gold Certified
Verteks is a certified installation and support partner for ShoreTel Unified Communications
- ShoreTel Mobility Gold Certified
Verteks is a certified installation and support partner for ShoreTel Mobility.
- ShoreTel Contact Center Gold Certified
Verteks is a certified installation and support partner for ShoreTel Contact Center.
- ShoreTel Enterprise Gold Certified
Verteks is a certified installation and support partner for ShoreTel enterprise products.
- ShoreTel World Class Customer Satisfaction Award
For the last 24 consecutive quarters Verteks has received the ShoreTel customer satisfaction award for it's outstanding customer service for ShoreTel products.
Enterprise ShoreTel Consulting
At Verteks we have an experienced team to help you and have installed over 750+ ShoreTel sites 31,000+ phones and 2,000+ Contact Center agents. Each member of our award winning team of engineers has more than 8 years experience with VoIP and ShoreTel and with 43% of our supported endpoints being systems with over 400 users you can rely on our strong industry standards and presence to help your business grow and succeed in the future.
Your installation and training team will also provide your support.
We monitor & maintain your configurations for high first-call resolution.
Our on-boarding and cross-training process means you’ll always reach someone that knows about your system, your needs and your service history.
View of our dashboard – remote support team has this on 3rd monitor, and public wallboard in our NOC.
ShoreTel Support and Training
At Verteks our client satisfaction promise is part our company culture and our culture is driven by client satisfaction. With every installation we do and with every service ticket we handle we offer our customers a client survey which we use the results for internally employee training & evaluations.
Deployments using our proven installation framework
We often get called in to support ShoreTel clients that were installed by others – we’ve developed a framework for proven success based on our findings from these prior assessments, plus our own history and our team assignment process ensures the best match for your lead installer, and we guarantee that you will have the same team through cutover.
We train your team and guarantee results
At Verteks our training encompasses all users, supervisors and administrators and they will receive live one on one training that include's structured 30, 60 & 90 day follow ups. We can also provide follow-up training in live webinar format or recordings.
No nonsense 100% satisfaction guarantee
At Verteks client satisfaction is in the DNA of our business and we provide all of our clients with our 100% satisfaction guarantee and we are currently ranked in the top 1% of ShoreTel partners for client satisfaction, and ranked as ‘world class’ by independent surveys.
View of our NOC configuration – ShoreTel specific events and filters.
Our ShoreTel Consulting Clients
Director of Information Technology
“The ShoreTel phone project has been one of our most popular IT projects; users continue to rave over the features and ease of use, and the agency is saving money every month.”
Interim MIS Administrator
“Verteks Consulting provided us with a turnkey ShoreTel VoIP solution for all of our locations, and we couldn’t be happier with the system. I would highly recommend the team at Verteks Consulting and the ShoreTel product.”