The managed services model is a proven concept that’s been around for decades. It allows organizations to offload routine IT tasks, reduce operational overhead, and enhance security, performance and availability.
However, many organizations today want more from a managed services provider (MSP). In a recent KPMG study, 80 percent of organizations said that managed services should be outcome-based rather than tactical. They still need MSPs to keep the IT environment up and running, but they also want managed services that deliver strategic value.
This trend cuts across a range of professional services. Organizations expect service providers that go beyond transactional tasks and create competitive advantages. However, the need is particularly acute in IT. Organizations need experts who can help them navigate a volatile technology market and hyper-competitive business environment.
Next-gen MSPs are doing just that. Here’s how a new breed of managed services can help you gain the agility to address today’s challenges and capitalize on new opportunities.
Access to Leading Expertise
The persistent and widening skills gap continues to plague the IT industry, and hits small to midsize enterprises (SMEs) hardest. Many SMEs are unable to find, hire and retain professionals who are skilled in advanced IT infrastructure, cybersecurity and data science. The right MSP will give them access to this expertise.
Next-gen MSPs go beyond monitoring and help desk support to provide a range of advanced services delivered by experienced experts. These services enable SMEs to fill skills gaps cost-effectively and maximize the value of their IT investments.
Industry-Specific Experience
There are some IT services that cut across every industry. Those types of services have long been the bread and butter of MSPs. Increasingly, however, organizations need solutions and services that are finely tuned to their industry sector. That’s a key differentiator for next-gen MSPs.
They don’t try to be all things to all customers. Of course, they offer a core set of services to gain economies of scale, but they also employ specialists with experience in certain vertical markets. This industry-specific expertise enables them to recommend the right technologies, address cyber threats, ensure compliance and meet budgetary requirements. Organizations derive even greater value from the managed services relationship.
Advanced Technology Made Affordable
While in-demand skill sets are critical, SMEs also need access to the latest technology. Often, however, they lack the budget to buy the latest tools. They also need help evaluating new technologies and identifying solutions that can deliver the most bang for the buck.
Next-gen MSPs are bundling leading technologies into their managed services offerings, giving SMEs access to the industry-leading tools in a predictable, monthly pricing model. SMEs can upgrade outdated platforms and try new solutions cost-effectively and with limited risk. The technology solutions are also built into an overall strategy designed to meet specific business objectives, making it easier to identify a clear ROI.
Technology Leadership
AI, data analytics and automation can deliver tremendous business value, but they’re also fraught with risks. Many organizations are struggling to figure out how to take full advantage of these technologies while addressing cyber threats and potential compliance pitfalls.
Next-gen MSPs are technology early adopters. They’re already using AI and automation in their practices. They can help organizations avoid some of the mistakes and create highly integrated technology solutions that boost productivity, aid in decision-making and enhance the customer experience.
Verteks Delivers Next-Gen Managed Services Today
Verteks has long been at the forefront of the managed services market, delivering value-added services that go beyond monitoring and management. We take a collaborative approach, working with our clients to develop and refine their IT strategies and design solutions that precisely meet their needs. We’d love to show you how our services can increase efficiency and foster innovation while also controlling costs.
