Remote monitoring and management is a key benefit of managed services. The managed services provider (MSP) uses an array of tools to keep an eye on customers’ IT systems and maintain them proactively. When issues arise, the MSP’s team can respond quickly without having to travel to the customer’s location.

More than 3.7 million organizations worldwide use Microsoft 365 for productivity apps and collaboration tools. Many users are familiar with these tools, minimizing the learning curve and maximizing adoption. The Microsoft 365 platform is mature, scalable and continuously updated, with a well-established ecosystem of third-party resources.

Backup is not the most glamorous of IT functions. It doesn’t impress your customers, or your employees, for that matter. It’s not easy to connect the dots between backup and the bottom line. But backup is one of the most important IT functions that few people think about.

When organizations are looking to design and implement an A/V system, they seldom consider the long-term maintenance and management of the solution. They’re concerned about how the system is going to function — and, of course, the total cost of the project.

The proliferation of endpoint devices has dramatically expanded the typical organization’s IT footprint — and the network attack surface. Every desktop, laptop and mobile device is a potential vulnerability that could give threat actors a foothold in the IT environment.

Every organization is fighting a never-ending cyber war, even if they don’t realize it. On one side, organizations are constantly defending their data, systems and other assets. On the other side, well-funded, highly organized hackers are trying to penetrate their defenses to steal or compromise data and profit from these activities.

What holds organizations back from achieving their objectives? What prevents them from developing innovative products, services or business models?

In many cases, employees are too plugged in to innovate. Always-on communication and a never-ending deluge of information leave them struggling to keep up with the pace of work.

Is your organization compliant with the Payment Card Industry Data Security Standard (PCI DSS) version 4.0?

This major update of the standard went into effect on March 31, 2024, mandating a dozen new and updated requirements. Organizations that process, store or transmit payment card data must have controls to address threats such as phishing attacks.

During the days of low interest rates, some organizations took a scattershot approach to spending. They developed new products and services and piloted a wide range of projects, many involving new technologies. Now, organizations feel the need to take a step back and rationalize their products, processes and operations.

Various studies show that unpatched software vulnerabilities are a primary source of cyberattacks. A recent report from the Ponemon Institute found that unpatched vulnerabilities were directly responsible for 60 percent of all data breaches. Cybercriminals target known software security bugs in operating systems and applications and attack systems that haven’t been patched.