As part of their digital transformation efforts, organizations of all shapes and sizes are embracing technologies that allow them to analyze massive data sets in order to gain market insights, optimize operations and create personalized customer experiences.

Millions of Americans each year experience workplace emergencies related to injury, illness or violence. Complex business communications systems can make it difficult to get a rapid response from police, fire or medical personnel, however.

The multiline telephone systems (MLTS) commonly used in commercial businesses, schools and government facilities deliver a number of operational and budget benefits, but they’ve always been problematic for 911 systems.

Phishing attacks typically cast a wide net to try and snag a few targets through the mass distribution of fraudulent emails. Even as these attacks become increasingly common, some malicious actors are looking to get their hooks into even bigger fish.

Law enforcement officials and information security experts have noted a steady increase in “whaling” attacks aimed at senior executives, managers and other key individuals in IT, accounting and finance.

Recent Exchange Server security flaw drives home the benefits of moving email to the cloud.

On March 2, 2021, Microsoft issued an emergency patch for four critical vulnerabilities in Exchange Server 2013, 2016 and 2019. The company even took the unusual step of issuing a patch for Exchange Server 2010, which reached end-of-life on Oct.

Compromised managed services providers create a threat to their customers.

Managed services providers (MSPs) help protect their customers from cyberthreats with advanced security solutions such as remote monitoring, endpoint protection, risk assessments, patch management and more.

At the onset of the COVID-19 pandemic, organizations scrambled to implement temporary adjustments to their contact center and customer service operations. As we head into Year 2 of the pandemic, it is clear that many of those changes will become permanent.

The recent takedown of one of the world’s most prolific botnets should make the cyberworld much safer, but analysts warn that organizations must remain vigilant. Given Emotet’s remarkable resilience over the years, we may not have seen the last of the notorious malware and botnet.

Most historians agree that The Old Admiralty Office built in London in 1726 was the first example of a dedicated office building. For nearly three centuries since, most people have thought of work as both something they do and someplace they go.

That concept has been thoroughly upended in the last 12 months.

Although remote working was hardly new in 2020, the coronavirus forced many organizations to implement remote work strategies overnight. Technology and employee preferences were taking businesses in this direction anyway. The pandemic just accelerated the process.