During a year of extreme uncertainty for most businesses, one thing became exceptionally certain — advanced wireless technology will be critical to operational agility, resilience and innovation for the foreseeable future.

When the pandemic forced much of the global workforce to become isolated, wireless communications enabled vital connectivity.

The break/fix approach was once the standard model for acquiring IT support. When a company needed computer repairs, network tuning, printer support or any other form of tech-related service, they engaged a solution provider on a straightforward fee-for-service basis and paid the bill once the work was completed.

As organizations continue to shift more and more workloads to the cloud, they may inadvertently create security vulnerabilities. Recent research finds that configuration errors, insecure interfaces, unpatched applications, and poor encryption and authentication practices are opening the door for a variety of exploits.

Cloud-based SASE solutions offer improved security for distributed computing environments.

Cloud services, mobile technologies, edge computing and distributed workforces have effectively erased the traditional network perimeter. While these innovations enable a host of business benefits such as increased agility, flexibility and productivity, they also make a mess of conventional network security practices.

These five contact center trends can help drive improvements in the customer experience.

The world’s oldest known customer service complaint is inscribed on a nearly 4,000-year-old clay tablet now on display in the British Museum. The writer accuses a Mesopotamian merchant of selling an inferior grade of copper and vows to take his future business elsewhere.

It’s hard to imagine how businesses could have overcome pandemic-driven operational challenges without the cloud. By some estimates, organizations accelerated their cloud adoption plans by an average of six years in order to ensure remote workers had access to the applications, data and services they needed.

The Colonial Pipeline ransomware attack in May created chaos that rippled throughout the economy. The six-day shutdown interrupted the flow of gasoline, diesel, jet fuel and other petroleum products between Texas and the East Coast. It drove gas prices to their highest levels in years, led to panic buying across large swaths of the country and forced airlines to adjust their flight schedules to conserve fuel.

In last year’s SolarWinds hack, Russia-backed attackers hijacked a routine update for the company’s remote monitoring software in order to launch what Microsoft president Brad Smith called "the largest and most sophisticated attack the world has ever seen.

A fast, reliable and scalable Wi-Fi network is no longer merely a convenience — it is an operational imperative. It underpins some of today’s most important technology initiatives, ranging from remote work and the Internet of Things to edge computing and customer journey analytics.

Cybercriminals use e-skimming techniques to exfiltrate data from website shopping carts.

The global e-commerce market has skyrocketed since the COVID-19 pandemic, and shows no sign of slowing down. Organizations in a wide range of industries have added an e-commerce component to their websites, facilitating customer payments for products, services, subscriptions and fees.