Although many large enterprises and government agencies are requiring employees to return to the office, remote work remains a fixture of the modern workplace. For many small to midsize organizations, remote work provides access to a larger talent pool and the ability to extend operations over a wider geography. Remote work also keeps employees happy, minimizing costly turnover.
However, some organizations still don’t have a robust technology strategy for remote work success. Employees use their own PCs or laptops and whatever A/V tools they have on hand for videoconferencing. Security isn’t as strong as it should be, and support can be slow. Employees often end up frustrated by the experience.
A qualified managed services provider (MSP) can help organizations develop remote worker solutions that maximize productivity, security and employee satisfaction. The MSP’s team can also provide ongoing monitoring and support to ensure remote worker success long term.
Invest in the Right Technology
Employees need the right tools to do their jobs remotely. Organizations should issue remote workers a PC or laptop — just as they would provide equipment for employees working in the office. The PC should be preinstalled with all the approved software the employees need for their jobs.
Web and video conferencing and team collaboration tools have become essential for allowing employees to connect and communicate with colleagues and customers. Remote workers will also need webcams or digital cameras, microphones and speakers, and team collaboration client software.
Cloud resources are vital for enabling remote work, providing access to key applications, services and storage from anywhere on any device. Remote workers will need access to the cloud-based applications they’ll need to use while working from home. They may also need training to take full advantage of these resources.
Ensure Strong Security
The increased dependence on hardware and software outside the company network creates multiple attack surfaces for malicious actors to exploit. Organizations can reduce this risk by supplying remote workers with equipment that has the latest security features. The IT team can also configure this equipment to meet the organization’s security requirements.
When employees access company IT resources remotely, a single compromised device could cause a devastating security breach. A virtual private network (VPN) protects sensitive information when remote employees connect to the organization’s network. The VPN should be preinstalled and configured on each remote worker’s PC or laptop.
Of course, training plays a key role in any security strategy. Remote employees in particular may be inclined to take shortcuts that put systems and data at risk. Regular security awareness training can give remote workers the insight they need to avoid malware, phishing attacks and other threats.
Monitor and Manage Systems and Provide Prompt Support
Ongoing monitoring of the IT environment further reduces the risk of a cyberattack. By keeping an eye on your systems, the MSP can detect unusual activity that could point to a security threat. The MSP will also maintain systems with the latest security patches and updates to minimize vulnerabilities, and ensure that company data is backed up and secured.
Technology issues are going to arise and remote workers need to know where to turn for support. Otherwise, they could waste valuable time trying to fix the problem (and potentially make it worse). In-house IT teams need tools for tracking and managing help desk tickets and remotely troubleshooting equipment. An MSP can help relieve the burden on IT staff while ensuring that users get the prompt support they need.
Verteks has delivered enterprise-class managed services since 1996. Our team follows proven methodologies and best practices to monitor and manage your IT equipment wherever it’s located. We also use the latest security tools and backup technologies to protect your critical data, and offer engaging security awareness training. Let’s set a time to discuss how these services can help ensure the success of your remote workers.
