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Prepare for Long-Term Remote Contact Center Operations

March 23rd, 2021 dgulling Contact Center, Remote Work
Prepare for Long-Term Remote Contact Center Operations

At the onset of the COVID-19 pandemic, organizations scrambled to implement temporary adjustments to their contact center and customer service operations. As we head into Year 2 of the pandemic, it is clear that many of those changes will become permanent.

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Rethinking Where Work Gets Done

March 9th, 2021 dgulling Collaboration, Remote Work, Video Conferencing
Rethinking Where Work Gets Done

Most historians agree that The Old Admiralty Office built in London in 1726 was the first example of a dedicated office building. For nearly three centuries since, most people have thought of work as both something they do and someplace they go.

That concept has been thoroughly upended in the last 12 months.

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Ready or Not, the Hybrid Workplace Is Here

March 2nd, 2021 dgulling Collaboration, Remote Work
Ready or Not, the Hybrid Workplace Is Here

Although remote working was hardly new in 2020, the coronavirus forced many organizations to implement remote work strategies overnight. Technology and employee preferences were taking businesses in this direction anyway. The pandemic just accelerated the process.

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Optimize and Secure Your Business Communications with a Software Assurance Plan

February 9th, 2021 dgulling Remote Work, Security
Optimize and Secure Your Business Communications with a Software Assurance Plan

A recent global survey illustrates the critical need for reliable, modern communications technologies to support remote business operations during the ongoing pandemic. Nearly three-quarters of businesses surveyed by the Savanta research firm say the shift to remote work exposed shortcomings in their systems.

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7 Work-from-Home Security Lessons That Must Be Addressed Right Now

February 2nd, 2021 dgulling Remote Work, Security
7 Work-from-Home Security Lessons That Must Be Addressed Right Now

Organizations didn’t have much time to prepare when the pandemic forced a sudden shift to a work-from-home (WFH) model. Many employees and even IT managers had no choice but to figure it out on the fly. Given the circumstances, businesses were remarkably successful at navigating such a significant change to continue functioning.

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Why Digital Transformation Should Be a Small Business Priority

January 26th, 2021 dgulling Digital Transformation, Remote Work
Why Digital Transformation Should Be a Small Business Priority

If the COVID-19 pandemic hit 15 years ago, think about how many more thousands of small-to-midsize businesses (SMBs) would have been forced to shut down.

Technology has made it possible for many SMBs to survive the disruption caused by the pandemic.

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Office Locations

Ocala Office - Physical Address:

2100 SW 22nd Place
Ocala, FL 34471
Phone: 352-401-0909

Tampa Office

17401 Commerce Park Blvd.
Suite 103

Tampa, FL 33647

Deerfield Office

3155 SW 10th St,
Deerfield Beach, FL 33442

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