Attracting new customers is good for business, but retaining customers is even better. It costs one-fifth as much to retain a customer as it does to obtain a new one. In most organizations, 80 percent of profits are generated by 20 percent of their customers — the ones who are most loyal.

Tax-filing season is upon us, but it’s like Christmas for cybercriminals.

Each spring, scam artists unleash their annual flood of fraudulent emails, phone calls and text messages designed to steal money or information. Millions of Americans are duped by scammers every year, losing billions of dollars.

Organizations often overlook some of the short- and long-term data breach costs.

Every second, 58 data records are stolen or lost. That adds up to nearly 5 million per day. More than 3,200 data compromise cases were reported in 2023, impacting more than 353 million individuals.

Connecting the dots between cloud maturity and business outcomes.

Many studies estimate cloud adoption rates, but are organizations getting real value from the cloud? Concerns about cloud cost overruns suggest there is room for improvement.

In the Flexera 2023 State of the Cloud Report, “managing the cloud spend” topped security as the No. 1 cloud challenge.

The rise of remote work and the extended enterprise have forced us to change the way we think about IT security. In the past, most security investments focused on preventing external threat actors from infiltrating the network at the perimeter. However, many experts agree that insider threats are a significant security risk.

More technology vendors are bundling managed services with their products. The reasons are clear: Technology products are increasingly complex, and many organizations lack the expertise to adopt and use them effectively. The persistent tech shortage exacerbates these challenges.

The near-constant attacks on computer networks make it clear that cybersecurity is no longer a human-scale problem. Traditional security measures such as firewalls and antivirus software aren’t enough to ward off the onslaught of increasingly sophisticated attacks leveraging artificial intelligence and machine learning.

As new threats emerge, organizations must take steps to secure the backup environment.

Data backup is the critical last line of defense against data loss due to ransomware and other cyber threats. However, recent research suggests most organizations aren’t doing enough to secure their backup and storage environments.

UEM solutions help organizations improve the control and security of rapidly proliferating endpoint devices.

Managing endpoints has always been demanding, but the challenge has been amplified by the widespread adoption of remote work and the proliferation of Internet of Things (IoT) devices.

Given the incredible speed of innovation in the IT world, it isn’t surprising that most organizations struggle to effectively implement new technologies while continuing to manage their existing ones. That’s why roughly two-thirds of all organizations in the U.S. rely on managed services providers (MSPs) for essential support.