Cloud-based SASE solutions offer improved security for distributed computing environments.

Cloud services, mobile technologies, edge computing and distributed workforces have effectively erased the traditional network perimeter. While these innovations enable a host of business benefits such as increased agility, flexibility and productivity, they also make a mess of conventional network security practices.

These five contact center trends can help drive improvements in the customer experience.

The world’s oldest known customer service complaint is inscribed on a nearly 4,000-year-old clay tablet now on display in the British Museum. The writer accuses a Mesopotamian merchant of selling an inferior grade of copper and vows to take his future business elsewhere.

Cybercriminals use e-skimming techniques to exfiltrate data from website shopping carts.

The global e-commerce market has skyrocketed since the COVID-19 pandemic, and shows no sign of slowing down. Organizations in a wide range of industries have added an e-commerce component to their websites, facilitating customer payments for products, services, subscriptions and fees.

Video conferencing presents great benefits and great risks. Consider these precautions.

Video conferencing has been a powerful business tool for many years, but its impact over the past year has been profound. It became an absolutely essential tool for remaining operational in the face of strict travel limitations and social-distancing requirements.

In a post-Covid world, employees and employers alike want more flexible workspaces.

A year of unprecedented disruption has brought profound changes to the workplace, leading businesses everywhere to reconsider how, when and where work will get done in the future.

How to get the talent needed to keep up with today’s technology demands.

The COVID-19 pandemic has caused organizations of all sizes to accelerate their digital transformation initiatives. Organizations are digitizing business processes, consolidating systems and data, and adopting cloud services to facilitate work-from-home models.

Recent Exchange Server security flaw drives home the benefits of moving email to the cloud.

On March 2, 2021, Microsoft issued an emergency patch for four critical vulnerabilities in Exchange Server 2013, 2016 and 2019. The company even took the unusual step of issuing a patch for Exchange Server 2010, which reached end-of-life on Oct.

Compromised managed services providers create a threat to their customers.

Managed services providers (MSPs) help protect their customers from cyberthreats with advanced security solutions such as remote monitoring, endpoint protection, risk assessments, patch management and more.

Emerging cybersecurity strategy can make vulnerable remote workers harder to hit.

“Float like a butterfly, sting like a bee. The hands can’t hit what the eyes can’t see.”
Who could have guessed that Muhammad Ali’s famous quote about his boxing style would one day describe a new paradigm in cybersecurity? Like the famously quick boxer, the emerging security strategy aims to thwart attackers through continual movement and diversion.

Cloud applications and services won’t manage themselves. Now what?

The cloud makes it possible to reduce capital expenditures in IT infrastructure while gaining access to advanced technology solutions. Cloud services are faster to implement than on-premises IT infrastructure, and provides an “always-on” environment that better meets today’s business requirements.