The Chick-fil-A fast food chain recently confirmed that it suffered a monthslong credential stuffing attack that compromised user accounts. The attack gave hackers access to the personal information and rewards balances of Chick-fil-A customers. The information was being sold on the dark web for up to $200 depending on the payment methods associated with the account and the rewards balance.

The contact center traditionally has been undervalued by business leaders, limiting investments in contact center technology. In light of today’s customer demands, however, organizations need to rethink their contact centers in order to enhance the customer experience.

A World War II-era military intelligence technique has become an important element in modern efforts to boost IT security. The ability to identify distinctive keystroke patterns is part of a security strategy known as adaptive access control.

Army Signal Corps officers discovered that “dots” and “dashes” of intercepted Nazi telegraph transmissions had distinctive speeds and rhythms.

Why security is critical to the success of the Internet of Things.

The Internet of Things (IoT) has enabled organizations to gain greater insight into their operations than ever before. By deploying low-power sensors and smart devices throughout the enterprise, organizations can capture real-time data that enables better decision-making.

Organizations can gain all the cloud benefits in a private environment that provides greater control.

Cloud computing provides organizations of any size with access to tools and resources that they likely would not be able to purchase and manage on their own.

Another day, another data breach. In late January, T-Mobile was in the spotlight once again when the wireless carrier reported a breach that exposed the data of 37 million customers.

The good news is that organizations recognize the seriousness of today’s threats and the consequences of a breach.

Tick tock. Time is running out on organizations that have not yet upgraded from Office 2013. On April 11, Microsoft is ending support for that version of the popular business productivity suite. Although all applications included in Office 2013 will remain functional after the shutoff date, Microsoft will no longer provide technical support, feature updates or security patches.

The IT environment is more complex than ever, with virtual machines (VMs) running diverse workloads distributed across the corporate data center and multiple branch locations. Deployment and management challenges are inevitable — complex implementation and configuration delay time to value, and in-house IT staff must devote significant time to ongoing maintenance.

In a popular tune from the 1930s, legendary jazz artist Fats Waller sang, “find out what they like, and how they like it, and let ’em have it just that way.” Nearly a century later, that message is right on the mark for business communication providers.

Everything-as-a-Service model allows organizations to pick and choose the IT resources they want and how they pay for them.

“Information technology is undergoing an inexorable shift from being an asset that companies own — in the form of computers, software and myriad related components — to being a service that they purchase from utility providers.