MiCloud Connect: A UCaaS Solution for the Long Term

In response to pandemic-triggered distancing mandates, businesses across the globe moved quickly to adopt cloud-based communications and collaboration solutions for their suddenly remote workforces. Unified Communications-as-a-Service (UCaaS) adoption surged by 86 percent at the start of the pandemic, according to one survey of U.S. enterprise organizations.

Research Outlines Reasons for UCaaS Adoption in Key Industries

A recent report from Eastern Management Group found that more than half of all surveyed organizations are considering the adoption of a hosted unified communications solution to replace their aging phone system. The top reasons for adoption of Unified Communications-as-a-Service (UCaaS) solutions focus on popular capabilities such as VoIP, mobility, presence and collaboration tools.

6 Quantifiable Benefits of Unified Communications Platforms

Online collaboration tools have been a lifeline for employees working remotely. Voice and video conferencing, instant messaging, chat and other tools enable workers to stay connected, share information, make decisions and serve customers.

But the rapid transition to remote work caused many organizations to implement collaboration tools in an ad hoc manner.

Unified Video Conferencing: Deeper Relationships, Greater Efficiency

If there has been one perceived drawback to advances in communication technology, it has been that emailing, texting and instant messaging has replaced face-to-face communication. As a result, relationships aren’t as strong as in the past. Thanks to the emergence of video conferencing as a core collaboration technology, this trend is being reversed.

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