Research Outlines Reasons for UCaaS Adoption in Key Industries

A recent report from Eastern Management Group found that more than half of all surveyed organizations are considering the adoption of a hosted unified communications solution to replace their aging phone system. The top reasons for adoption of Unified Communications-as-a-Service (UCaaS) solutions focus on popular capabilities such as VoIP, mobility, presence and collaboration tools.

Unified Video Conferencing: Deeper Relationships, Greater Efficiency

If there has been one perceived drawback to advances in communication technology, it has been that emailing, texting and instant messaging has replaced face-to-face communication. As a result, relationships aren’t as strong as in the past. Thanks to the emergence of video conferencing as a core collaboration technology, this trend is being reversed.

Improving the Customer Experience with Unified Communications

What do your customers want? Are you providing it? These may be the two most important questions any business can ask about its operations, but a new study suggests most won’t like the answers.

According to Forrester’s 2018 U.S. Customer Experience (CX) Index, the vast majority of businesses across all sectors don’t seem to fully understand what matters to their customers.