The “digital transformation” concept has been around for years, but AI has made it even more compelling. Generative AI promises to enable new levels of efficiency, productivity, customer service and innovation, but legacy technologies and business processes hold many organizations back.

Hurricane season has arrived, and it promises to be active. The Colorado State University Tropical Weather and Climate Research Team has predicted 23 named storms, including 11 hurricanes and five major hurricanes. The researchers use historical data as well as weather models to make these predictions.

Unified communications (UC) platforms have become an essential part of the IT environment. UC gives users access to a range of communication tools in one interface, enabling the collaboration that’s critical to remote and hybrid work.

Traditionally, UC solutions were deployed on premises.

Cloud and collaboration technologies have changed both the way we work and the workplace itself — and closer integration of these technologies will create new opportunities for innovation, efficiency and profitability. For smaller organizations, unified communications (UC) solutions provide the logical platform for seizing these opportunities.

We live in an age of remarkable advances in healthcare technology, including such breakthroughs as genetic sequencing, 3-D-printed prosthetics, robotic-assisted surgery and AI-powered imaging systems. However, research shows that outdated and inefficient communication technologies create persistent challenges in the industry.

Educators today have a wealth of digital teaching tools at their disposal, but that has become something of a double-edged sword. While teachers can use the tools to enhance the classroom experience in many exciting ways, maintaining a working knowledge of multiple rapidly evolving technologies can become exasperating.

Unified communications (UC) plays an essential role in supporting hybrid and remote work by enabling a seamless and cohesive communication experience across various devices and locations. However, implementing UC presents some challenges. Integrating voice, video, messaging and collaboration applications requires careful planning and configuration to ensure seamless interoperability and minimal disruption to ongoing operations.

In our last two posts, we discussed the telephony limitations of Microsoft Teams and how to resolve them through integration with the RingCentral telephony platform. In this post, we’ll take a look at your deployment options — and a new update that makes the process faster and easier than ever.

Microsoft Teams is the world’s most popular business communications and collaboration service, but as we noted in our last post, the platform has considerable limitations when it comes to telephony. It’s why 85 percent of Teams users surveyed by the Cavell Group report that they leverage a third-party telephony partner instead of using a Microsoft calling plan.

Hundreds of millions of users rely on Microsoft Teams to communicate and collaborate with colleagues, partners and customers. However, telephony limitations are perhaps the platform’s most pronounced shortcoming.

Voice calling was not a high priority when Teams was launched in 2016 — the platform was designed to support workplace collaboration with chat, video conferencing, file sharing and application integration features.