By focusing on the four basic attributes of customer service, organizations can manage their contact centers more effectively to increase customer satisfaction.

The poet Maya Angelou once said that although people may forget what you say and do, “people will never forget how you made them feel.

A qualified managed services provider can help organizations eliminate a common source of threats by ensuring that security patches are applied promptly.

Patch management plays a critical role in minimizing cybersecurity risk. However, implementing a patch management strategy is not as easy as it might seem.

Here’s how to plan a network upgrade that minimizes business disruption.

A highly available, high-performing network has become critical to operations. Organizations in all industries require a robust network to support communication and collaboration and ensure ready access to cloud-based applications and services.

These five tips can help organizations reduce the risk and impact of ransomware attacks.

Ransomware attacks have surged in 2025. One report noted a 126 percent increase in ransomware attacks in the first quarter, and another highlighted a 213 percent increase in the number of victims listed on data leak sites.

Adoption and use of unsanctioned AI tools comes with the heightened risk of data loss and exposure, inaccurate output and compliance gaps.

Most organizations are familiar with shadow IT. Shadow AI poses a much greater threat.

Shadow AI is the adoption and use of AI tools without the knowledge or oversight of the IT department.

Organizations should ask these questions when evaluating colocation providers and their facilities.

More and more organizations are choosing to get out of the data center business and partner with a colocation provider to support their IT infrastructure.

DR-as-a-Service offers a simpler, more cost-efficient way to protect IT operations against extended downtime.

It’s hurricane season once again, with the threat of severe weather increasing operational risk for organizations of all sizes. However, disasters come in many forms, from extended power outages to cyberattacks to human error.

Why every organization needs a strategy for combating security breaches caused by authorized users.

Well-funded hackers with sophisticated tools strike fear in everyone responsible for cybersecurity. For instance, the Russian cybercrime group Trickbot has extorted more than $833 million in cryptocurrency in ransomware attacks.

As unified communications solutions continue to evolve rapidly, organizations should follow best practices to protect their investments.

Unified communications is now a part of almost every company’s technology stack. By seamlessly blending a collection of once-independent applications, UC solutions deliver the cohesive communication and collaboration capabilities necessary to support increasingly decentralized operations.

Organizations should start with a thorough assessment of their existing IT environment before undertaking a cloud migration.

The public cloud has become a mainstream business resource. According to the 2024 State of the Cloud Report, 97 percent of organizations use public cloud services, with 89 percent of those using multiple clouds.