Addressing Remote IT Support Challenges

Managed services offer relief for productivity-sapping IT problems and stressed-out IT teams.

Providing IT support for remote and hybrid workforces is a significant challenge for most organizations. Resource-strapped IT teams say they are spending significantly more time and manpower supporting remote workers.

Gen AI Depends on High-Quality Data

Data governance is the key to realizing the full business benefits of generative AI applications.

Generative AI burst on the scene in 2022 with the introduction of ChatGPT. In less than two years, it has entered the mainstream, with organizations scrambling to take advantage of it.

Gen AI Heightens the Shadow IT Threat

The unsanctioned use of generative AI services creates new security and compliance risks.

Cloud applications and services make it easy for users to explore new ways to do their jobs with improved speed, flexibility and efficiency. Unfortunately, they also make it easy to circumvent IT authorization, significantly increasing the risk of data loss and compliance violations.

The Many Business-Crippling Impacts of a Ransomware Attack

The FBI has announced that it now has more than 7,000 decryption keys for the LockBit ransomware. Victims of a LockBit ransomware attack are encouraged to visit the Internet Crime Complaint Center at ic3.gov to obtain a decryption key for free. It could enable those organizations to recover their data, but sadly, it won’t make a dent in the ransomware scourge.

QR Code Phishing Attacks Pose a Significant Risk

Phishing is by far the most common type of cybercrime. According to Internet Crime Complaint Center (IC3) data, individual users reported almost 300,000 phishing and spoofing attacks in 2023, compared to fewer than 56,000 personal data breaches. Researchers with Zscaler ThreatLabz found that phishing attacks increased more than 58 percent in 2023.

A 2024 report by Egress found that 94 percent of organizations fell victim to phishing attacks in the preceding 12 months, and 96 percent were “negatively impacted” by those attacks.

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