By focusing on the four basic attributes of customer service, organizations can manage their contact centers more effectively to increase customer satisfaction.

The poet Maya Angelou once said that although people may forget what you say and do, “people will never forget how you made them feel.

A qualified managed services provider can help organizations eliminate a common source of threats by ensuring that security patches are applied promptly.

Patch management plays a critical role in minimizing cybersecurity risk. However, implementing a patch management strategy is not as easy as it might seem.

Ever hear of the “cyber insurance poverty loop”? It’s a growing problem that puts small to midsize enterprises (SMEs) at risk.

Many SMEs lack the resources to harden their IT environments. This makes them more vulnerable to cyber threats, which makes them less attractive to insurers.

Agile and reliable communications are critical in financial services. Customers are more demanding than ever, expecting responsive and highly personalized experiences. Financial services firms must be able to communicate seamlessly across multiple channels and be agile enough to adapt to changing market conditions.

Physical security is top of mind in organizations of all sizes. Theft, vandalism and workplace violence remain serious threats that can endanger staff, disrupt operations and result in financial losses.

Suspicious drone activity is a growing issue with potential safety and security implications.

Here’s how to plan a network upgrade that minimizes business disruption.

A highly available, high-performing network has become critical to operations. Organizations in all industries require a robust network to support communication and collaboration and ensure ready access to cloud-based applications and services.

These five tips can help organizations reduce the risk and impact of ransomware attacks.

Ransomware attacks have surged in 2025. One report noted a 126 percent increase in ransomware attacks in the first quarter, and another highlighted a 213 percent increase in the number of victims listed on data leak sites.

Managed security services have become an essential part of the IT strategies of most small to midsize enterprises (SMEs). Few SMEs have the resources or expertise to detect, prevent and respond to security threats. They also lack insight into the ever-changing threat landscape and the latest tools available to protect their IT assets.

Traditionally, IAM solutions have focused on managing identities, not securing them. However, increasingly complex IT environments coupled with a growing array of threats have made identity security a top priority.

In a recent survey, 78 percent of organizations said they plan to increase their spending on identity and access management (IAM) in 2025. These organizations recognize the strategic importance of identity security in preventing ransomware and other threats.

Most organizations recognize that some applications and workloads must remain on-premises. Maybe they’re legacy applications that have been highly customized for the business. Maybe they’re workloads that require the highest levels of performance and minimal latency.