In times of economic uncertainty, business decisions get tougher and spending is scrutinized. But many organizations agree that it makes good sense to invest in customer experience (CX) technologies.
According to Metrigy’s Customer Experience Transformation 2022-23 report, more than half of companies plan to increase their CX spending by 2023, with an average increase of 17.3 percent.
Network reliability has never been more important. Organizations across all industry sectors are increasingly dependent on their networks to extend connectivity to highly distributed remote workers, cloud services, edge devices and IoT infrastructure. Meeting those demands often requires upgrading legacy hardware-centric networks to more cloud- and software-driven environments to accommodate growing volumes of users, devices and traffic.
According to a recent Techaisle survey, software-defined WAN (SD-WAN) adoption is expected to grow 145 percent among small-to-midsize businesses (SMBs). While just 10 percent of SMBs are currently using SD-WAN solutions, 25 percent are planning SD-WAN deployments.
Managed services providers help organizations adopt advanced technologies without misgivings.
Global IT spending will exceed $4 trillion this year as organizations continue investing in sophisticated solutions to help them remain competitive in a rapidly evolving technology and business environment.
Desktop-as-a-Service solutions help organizations cut costs and improve productivity by offloading much of their desktop management burden.
In the traditional office computing environment, everyone in the company has a desktop or laptop computer loaded with applications and data and managed by the internal IT staff.
The accelerated adoption of technologies such as cloud computing, automation and artificial intelligence creates enormous operational benefits for most organizations but also contributes to increased network complexity. More than half of IT professionals say they are no longer confident in their organization’s ability to effectively manage this complexity, according to a new SolarWinds study.
It is beyond debate that IT modernization efforts require a well-defined cloud computing strategy. In a recent survey, more than 95 percent of IT leaders said they are aggressively pursuing plans to leverage public, private and hybrid clouds to help meet the future IT needs of their organizations.
As we discussed in our last post, the growing scale, sophistication and frequency of today’s cyber threats demand a fundamental rethinking of our approach to cybersecurity. Traditional reactive measures designed to secure your network and systems after an attack are no longer sufficient.
While discussing military strategy more than 200 years ago, George Washington offered some advice that modern-day cybersecurity professionals are now taking to heart. “Offensive operations,” he wrote in 1799, “are oftentimes the surest means of defense.
Monitoring services alert organizations to potential threats from stolen information.
More than 24 billion stolen username and password combinations are now for sale on the dark web, according to a new study from the threat intelligence firm Digital Shadows.
