Conventional wisdom says that cloud computing is the ideal IT model for businesses. In practice, the model doesn’t always deliver the expected benefits.
Cloud services enable unprecedented scalability and flexibility while reducing the total cost of ownership of the IT infrastructure.
How small businesses are leveraging artificial intelligence to become more efficient and competitive.
There is a tendency to think of artificial intelligence (AI) as a highly advanced technology suitable only for large enterprise organizations with well-staffed teams of data experts and IT engineers.
Passwordless authentication goes mainstream as organizations seek relief from chronic password problems.
Passwords have long represented the first line of defense against unauthorized access to networks, online accounts and sensitive data. But here’s the industry’s not-so-secret secret: Passwords don’t really work anymore — and they haven’t for quite some time.
It is difficult to overstate the importance of reliable wireless connectivity in a work-from-anywhere world. Organizations must support more wireless users, devices and applications than ever, and analysts say total Wi-Fi traffic is doubling every three years.
Recent research shows an alarming 84 percent increase in reported cyberattacks against the education sector over the past six months. Recent high-profile victims include some of the largest K-12 school districts in the country, including the Los Angeles Unified School District, the Minneapolis Public School District and Chicago Public Schools.
Outdated systems, misconfigured applications and exposed cloud resources are often considered the weakest links in any organization’s IT security. However, it’s the human attack surface that is most frequently exploited — and a new type of browser-based tactic is rapidly becoming the attack of choice by malicious actors.
Smaller businesses increasingly seek managed services providers who offer consultative services and strategic guidance.
Managed services arrangements provide small and midsized businesses (SMBs) with budget-friendly alternatives to keeping seasoned IT professionals on payroll.
Feds are taking aggressive action to curb record levels of extortion malware.
With ransomware attacks reaching record levels, the White House has officially classified the extortion malware as a national security threat — a move designed to unlock “all elements of national power” to disrupt malicious cyber activity.
State and local government agencies are stepping up their IT modernization efforts in order to streamline operations, cut costs and make critical services and programs accessible to their constituents. But there is still much work to be done.
Only 13 percent of state and local agencies have made substantial investments in modernizing operations, according to a new survey from the Center for Digital Government (CDG). However, 56 percent said they are planning to upgrade their technology systems over the next two years in order to meet their communities’ rising expectations for digital access.
Artificial intelligence (AI) is now a key enabler of contact center efforts to cut costs, improve efficiency and enhance the customer experience. Virtual agents, speech-to-text, intelligent routing, advanced error detection, automated data entry and real-time data analysis are among the many functions enabled by AI. As a result, the AI-powered contact center is becoming “a necessity for companies that want to deliver stellar customer experience and gain competitive advantage,” according to Robin Gareiss, CEO and Principal Analyst at the Metrigy research firm.
