Blog & Resources

5 Considerations for Your Cloud Security Framework

As organizations continue to shift more and more workloads to the cloud, they may inadvertently create security vulnerabilities. Recent research finds that configuration errors, insecure interfaces, unpatched applications, and poor encryption and authentication practices are opening the door for a variety of exploits.

Get Sassy About Security

Cloud-based SASE solutions offer improved security for distributed computing environments.

Cloud services, mobile technologies, edge computing and distributed workforces have effectively erased the traditional network perimeter. While these innovations enable a host of business benefits such as increased agility, flexibility and productivity, they also make a mess of conventional network security practices.

Optimizing Customer Service

These five contact center trends can help drive improvements in the customer experience.

The world’s oldest known customer service complaint is inscribed on a nearly 4,000-year-old clay tablet now on display in the British Museum. The writer accuses a Mesopotamian merchant of selling an inferior grade of copper and vows to take his future business elsewhere.

Accelerated Cloud Adoption Brings Elevated Risk

It’s hard to imagine how businesses could have overcome pandemic-driven operational challenges without the cloud. By some estimates, organizations accelerated their cloud adoption plans by an average of six years in order to ensure remote workers had access to the applications, data and services they needed.

Rising Threats Require New Approach to Email Security

The Colonial Pipeline ransomware attack in May created chaos that rippled throughout the economy. The six-day shutdown interrupted the flow of gasoline, diesel, jet fuel and other petroleum products between Texas and the East Coast. It drove gas prices to their highest levels in years, led to panic buying across large swaths of the country and forced airlines to adjust their flight schedules to conserve fuel.

‘Magecart’ Attacks Pose Significant Threat

Cybercriminals use e-skimming techniques to exfiltrate data from website shopping carts.

The global e-commerce market has skyrocketed since the COVID-19 pandemic, and shows no sign of slowing down. Organizations in a wide range of industries have added an e-commerce component to their websites, facilitating customer payments for products, services, subscriptions and fees.

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