Blog & Resources

How Privileged Account Management Reduces Security Risk

How Privileged Account Management Reduces Security Risk

In the previous post, we discussed the fact that many organizations are creating security risks by handing out local admin rights to too many users. The goal is to keep users happy by providing them with more control of their devices and reduce reliance on IT, but the convenience factor shouldn’t outweigh the security risk.

Are You Being Too Generous When Handing Out Local Admin Rights?

Are You Being Too Generous When Handing Out Local Admin Rights?

In a previous post, we discussed why access control isn't just about restricting network access to users with legitimate credentials. Access control should also restrict access to sensitive systems and data to specific users. When employees have free rein across the network, it’s like opening up a buffet for hackers who steal credentials.

Access Control Is More than Just User Credentials

Access Control Is More than Just User Credentials

Most organizations have some kind of mechanism in place to determine who is allowed to access their IT systems and to authenticate that access. But many organizations give little thought to the type of data that users are allowed to see. Although access to some sensitive data, such as financial or private customer data, tends to be restricted, the average user with legitimate credentials will be able to view, modify, copy or delete a large proportion of data across the IT environment.

Improving the Customer Experience with Unified Communications

Improving the Customer Experience with Unified Communications

What do your customers want? Are you providing it? These may be the two most important questions any business can ask about its operations, but a new study suggests most won’t like the answers.

According to Forrester’s 2018 U.S. Customer Experience (CX) Index, the vast majority of businesses across all sectors don’t seem to fully understand what matters to their customers.