Blog & Resources

Webinar – Protect your O365 and G Suite data from malicious deletion, ransomware attacks, and other accidental loss – 21 May 2020

Microsoft or Google can’t determine when a document is deleted whether it was done so intentionally, or if it was accidental or a malicious deletion. When an item is deleted - and that can be anything from a Word Doc or a Google sheet or even an entire folder - its kept in the trash or recycle bin for a period of time, and then purged from the system.

In a Post-Pandemic World, Cloud-Based Contact Centers Will be the New Normal

Few organizations with contact centers were adequately prepared to make the abrupt transition to a fully remote operation with at-home agents in response to COVID-19. According to a Gartner study conducted just a few months before the pandemic upheaval, nearly 90 percent of global organizations relied on-premises contact centers — either at their own site or outsourced to another company.

Be Prepared

With attacks on the rise, proper incident response is an essential element of effective cybersecurity.

Following a record year for cyberattacks, industry analysts say security breaches are now virtually inevitable — a matter of “when” not “if.

Expanding Wi-Fi Capacity

FCC opens up more unlicensed wireless spectrum, enabling the game-changing Wi-Fi 6E standard.

Many people working from home due to the COVID-19 pandemic depend upon Wi-Fi to connect their mobile devices. In densely populated areas, they may be competing with their neighbors for wireless spectrum.

6 Tips for Limiting Your Risk of Ransomware Attacks

Much like the coronavirus itself, virus-themed ransomware attacks are spreading relentlessly. However, there are several relatively simple steps you can take to flatten the curve of these malicious campaigns.

Cybercriminals commonly launch attacks designed to play on widespread fear and uncertainty during major world crises.

Tech Support Key to Enabling a Productive Remote Workforce

Providing IT support for telecommuting employees has always been a tricky proposition, but it is particularly challenging now that COVID-19 stay-at-home orders have effectively forced entire companies into work-from-home arrangements.

Even before the current crisis created a surge in telecommuting, remote workers said IT support problems limited their productivity.

Prepare to Support Remote Work for the Long Haul

Remote work had already achieved mainstream status before the coronavirus drove millions of us into work-from-home arrangements. Research conducted months before the current healthcare crisis found that remote work has increased by more than 150 percent over the past decade, with nearly three-quarters of global professionals reporting they telecommute at least one day a week.