The demands on the Wi-Fi network have never been greater. Users are constantly downloading data, accessing applications, and using voice and video conferencing on their mobile devices. If the wireless LAN isn’t up to the job, the user experience suffers.
Thu, Jul 20, 2017 10:00 AM - 11:00 AM EDT
It's amazing what business insights the right metrics can provide to you and your team. But it's not just about the numbers when it comes to getting the most ROI out of your contact center system. It takes the right combinations of data and enough flexibility to gain business intelligence from the activity within your contact center.
There are a lot of reasons that call center managers should keep working to find the right metrics from their call center data. Business insights, available from data that has historically been locked away in a phone system, are invaluable to a company that wants to use their contact center as a tool for achieving business objectives.
Hyper-converged infrastructure accelerates deployments and relieves management headaches through modular approach.
The first known prefabricated house was developed by London carpenter Henry Manning in 1833 for his son who was emigrating to Australia.
SMBs looking to managed services providers to deliver efficiency, innovation and more.
As the role of business technology steadily evolves, small to midsize businesses (SMBs) have become increasingly comfortable with a managed services approach to their technology requirements.
Emerging trends remove complexity and expand the possibilities of video conferencing.
The business case for video conferencing has been convincingly established. With workforces becoming more mobile and dispersed, video conferencing bridges geographic boundaries to reduce travel costs, improve collaboration and promote stronger business relationships.
IT officials at government agencies are becoming more aware of the risks of a frequently overlooked source of security threats – the printer. In the 2016 Center for Digital Government survey, more than one in five government IT officials acknowledged their printers were more vulnerable than other network devices.
Organizations carry insurance covering a host of different risks, from accidental injury to property damage to negligence. However, a recent survey conducted by research firm Ovum found that only half of U.S. businesses have cyber insurance, and only 16 percent have cyber policies that cover all risks.
In our last post, we discussed business continuity planning tips as we enter into hurricane season. Organizations should take steps to ensure that their facilities are prepared for disaster and that employees know what to do in an emergency. They should also make sure that business-critical applications and data are protected and can be recovered quickly if needed.
Hurricane season has officially begun, and forecasters with the National Oceanic Atmospheric Administration are predicting “above normal” activity with up to 17 named storms developing in the Atlantic through November. No matter how many storms actually develop, it only takes one to significantly — and perhaps permanently — disrupt your business operations.
