Deadline nearing for tough, new data protection standard with a global impact.
The European Union’s General Data Protection Regulation (GDPR) goes into effect in less than a year, and data security experts say it could be the strictest data privacy law ever enacted.
There’s no question that the cloud has forever changed the IT environment. According to the State of the CIO 2017, a new report from research firm IDG, the increasing adoption of cloud services has made IT departments more efficient, reducing the amount of time spent on traditional IT tasks.
Companies open branch locations for a number of reasons — to expand into new markets, broaden the pool of available talent and develop deeper relationships with customers, just to name a few. In fact, data from the Census Bureau’s Business Dynamics Statistics program shows that the number of branch offices has increased steadily while new business startups have declined.
The demands on the Wi-Fi network have never been greater. Users are constantly downloading data, accessing applications, and using voice and video conferencing on their mobile devices. If the wireless LAN isn’t up to the job, the user experience suffers.
Thu, Jul 20, 2017 10:00 AM - 11:00 AM EDT
It's amazing what business insights the right metrics can provide to you and your team. But it's not just about the numbers when it comes to getting the most ROI out of your contact center system. It takes the right combinations of data and enough flexibility to gain business intelligence from the activity within your contact center.
There are a lot of reasons that call center managers should keep working to find the right metrics from their call center data. Business insights, available from data that has historically been locked away in a phone system, are invaluable to a company that wants to use their contact center as a tool for achieving business objectives.
Hyper-converged infrastructure accelerates deployments and relieves management headaches through modular approach.
The first known prefabricated house was developed by London carpenter Henry Manning in 1833 for his son who was emigrating to Australia.
SMBs looking to managed services providers to deliver efficiency, innovation and more.
As the role of business technology steadily evolves, small to midsize businesses (SMBs) have become increasingly comfortable with a managed services approach to their technology requirements.
Emerging trends remove complexity and expand the possibilities of video conferencing.
The business case for video conferencing has been convincingly established. With workforces becoming more mobile and dispersed, video conferencing bridges geographic boundaries to reduce travel costs, improve collaboration and promote stronger business relationships.
IT officials at government agencies are becoming more aware of the risks of a frequently overlooked source of security threats – the printer. In the 2016 Center for Digital Government survey, more than one in five government IT officials acknowledged their printers were more vulnerable than other network devices.
