The “digital transformation” concept has been around for years, but AI has made it even more compelling. Generative AI promises to enable new levels of efficiency, productivity, customer service and innovation, but legacy technologies and business processes hold many organizations back.

Cloud and collaboration technologies have changed both the way we work and the workplace itself — and closer integration of these technologies will create new opportunities for innovation, efficiency and profitability. For smaller organizations, unified communications (UC) solutions provide the logical platform for seizing these opportunities.

In our last two posts, we discussed the telephony limitations of Microsoft Teams and how to resolve them through integration with the RingCentral telephony platform. In this post, we’ll take a look at your deployment options — and a new update that makes the process faster and easier than ever.

Hundreds of millions of users rely on Microsoft Teams to communicate and collaborate with colleagues, partners and customers. However, telephony limitations are perhaps the platform’s most pronounced shortcoming.

Voice calling was not a high priority when Teams was launched in 2016 — the platform was designed to support workplace collaboration with chat, video conferencing, file sharing and application integration features.

People are a company’s biggest expense. Wages, benefits, payroll taxes, training and equipment expenditures account for as much as 70 percent of total business costs. However, successful businesses understand that employees are also their most valuable asset.

After a couple of years of supporting remote workforces, most organizations felt quite prepared for the transition to a hybrid work model in which employees split their time between onsite and office work. However, many are finding that disjointed communication environments are making it more difficult than they imagined.

Successful organizations have always depended upon groups of people working together to maximize efficiency and solve complex problems. Team dynamics help create structure, encourage creativity, foster innovation and drive productivity. Research by Frost & Sullivan suggests that as much as a third of a typical company’s productivity can be traced directly to team collaboration efforts.

Remote work had already achieved mainstream status before the coronavirus drove millions of us into work-from-home arrangements. Research conducted months before the COVID-19 pandemic found that remote work has increased by more than 150 percent over the past decade, with nearly three-quarters of global professionals reporting they telecommute at least one day a week.

Is your company hanging onto a legacy phone system in order to avoid the costs of an upgrade or a replacement? If so, you may not realize just how much that old phone system is really costing you.

If your phone system is more than 10 years old, your maintenance and infrastructure costs are likely increasing every year.

Online collaboration tools have been a lifeline for employees working remotely. Voice and video conferencing, instant messaging, chat and other tools enable workers to stay connected, share information, make decisions and serve customers.

But the rapid transition to remote work caused many organizations to implement collaboration tools in an ad hoc manner.