Tech Support Key to Enabling a Productive Remote Workforce

Providing IT support for telecommuting employees has always been a tricky proposition, but it is particularly challenging now that COVID-19 stay-at-home orders have effectively forced entire companies into work-from-home arrangements.

Even before the current crisis created a surge in telecommuting, remote workers said IT support problems limited their productivity.

Prepare to Support Remote Work for the Long Haul

Remote work had already achieved mainstream status before the coronavirus drove millions of us into work-from-home arrangements. Research conducted months before the current healthcare crisis found that remote work has increased by more than 150 percent over the past decade, with nearly three-quarters of global professionals reporting they telecommute at least one day a week.