The right contact center technology can help enhance the customer experience and create competitive advantages.
An organization’s success hinges on the customer experience. Although satisfied customers tend to become loyal customers, the reverse is almost inevitable.
When disaster strikes, the ability to recover applications and data quickly can mean the difference between business survival and failure. Every minute of downtime means lost revenue, increased operational costs and customer churn.
The public cloud has made disaster recovery easier and more cost-effective for organizations of all sizes.
Increasing incidents of violence have made school safety a critical issue nationwide. Many states, counties and municipalities have passed legislation mandating increased security measures. Many schools are required to develop and implement comprehensive safety plans to protect students and staff and prepare them for emergencies.
Data is one of the most valuable assets any organization has, but few are using it to its full advantage. Various studies have shown that 68 percent to 75 percent of data goes unused, meaning that it’s collected and stored but never analyzed or leveraged for insights.
Many organizations are adopting professional A/V solutions to attract customers, employees and business partners who are accustomed to high-quality multimedia. Professional A/V solutions range from video conferencing systems to digital signage, presentation displays, and theater-quality projection and sound.
Key reasons why organizations need a managed backup service.
Given the rapid pace of technology innovation, there is a tendency to look for emerging solutions that will drive business benefits. That’s a good thing, as long as organizations don’t forget about the basics.
Endpoint detection and response tools provide more effective protection against evolving endpoint threats.
According to various surveys, the average U.S. employee uses at least three devices daily for work activities. While these devices enable productivity and collaboration, they create multiple avenues for spreading malware.
Regulatory compliance is a fact of life for organizations of all sizes and in every industry. Many regulatory requirements touch the IT environment, including data privacy and protection, records retention, financial reporting, and more. Organizations that don’t meet these requirements could face fines and penalties and lose their ability to compete in the global marketplace.
Security incidents have, sadly, become all-too-common occurrences. Between November 2023 and April 2024, more than 2,700 incidents were reported affecting almost 7 trillion known records, according to IT Governance USA. Many security incidents are never reported, so these staggering statistics represent only the tip of the iceberg.
On Nov. 12, 2024, the U.S. Cybersecurity and Infrastructure Security Agency (CISA) and the four other agencies in the Five Eyes global intelligence alliance warned of a surge in zero-day threats. The agencies noted that the majority of threats identified in 2023 were initially exploited as zero-day vulnerabilities.
