AI agents can help small to midsize enterprises become more competitive.
Imagine having an assistant who can do it all. Handle repetitive tasks quickly and accurately. Answer customer queries and provide support. Personalize marketing campaigns and qualify leads.
Small to midsize enterprises (SMEs) are rapidly migrating to cloud-based Unified Communications-as-a-Service systems. UCaaS provides cost savings, increased flexibility and scalability, driving SMEs to abandon traditional on-premises systems for feature-rich cloud communication platforms.
AI adoption has accelerated among small to midsize enterprises (SMEs). Up to 60 percent of SMEs now report some form of AI usage, more than double the rates seen in 2023. AI is now viewed as a necessity for competitiveness, particularly among growing SMEs.
That doesn’t mean that SMEs are using AI strategically.
Organizations aren’t spending enough on cybersecurity. As we explained in our previous post, many business leaders have misconceptions about the risks to their organizations and the level of security needed to protect against the latest attacks. They may view security as a “nice to have,” whereas new technologies such as AI are seen as strategic investments that will drive the business forward.
Cybersecurity budgets increased by about 4 percent in 2025 — half the 8 percent budget growth in 2024. Cyber threats continue to escalate, but organizations aren’t dedicating enough of their IT budgets to addressing that risk.
Meanwhile, AI is taking more and more of the IT budget pie.
Managed services help reduce regulatory compliance risk and enable organizations to capitalize on the strategic advantages of compliance.
Thousands of government and industry regulations are in play today, with an estimated 30 percent of those impacting small to midsize enterprises.
Modern physical security systems integrate with identity management platforms to enhance operational efficiency while reducing risk.
Most people think of identity management as a tool for enhancing the security of systems, applications, networks and data.
The managed services model is a proven concept that’s been around for decades. It allows organizations to offload routine IT tasks, reduce operational overhead, and enhance security, performance and availability.
However, many organizations today want more from a managed services provider (MSP). In a recent KPMG study, 80 percent of organizations said that managed services should be outcome-based rather than tactical.
It’s easy to buy cloud-based applications. Too easy, in fact. According to recent reports, the average small business has 40 to 60 SaaS apps, while the average midsize company has close to 100 or more. Small to midsize enterprises (SMEs) spend as much as 12 percent of their revenue on SaaS.
As much as 20 percent of this spending is wasted.
The contact center is the main point of interaction between customers and businesses. However, customers often complain about long waits, confusing automated systems and having to repeat information. Agents may lack the knowledge or authority to resolve problems.
