There’s a lot to like about email. It’s fast, cheap, easy and reliable. With the touch of a button, you can simultaneously send messages or documents to dozens of contacts located just about anywhere on the planet. You can also use it to sort, file and filter important personal and professional information.
Phishing attacks are one of the most significant threats organizations face. According to the Verizon 2021 Breach Investigations Report, 36 percent of breaches are connected in some way to a phishing attack, up 11 percent from the previous year. What’s more, threat actors continue to refine their techniques to increase the odds that a user will fall for the attack.
The Internet of Things can have a significant impact on the IT environment.
“Smart” buildings and lighting systems that automatically adjust for optimum energy efficiency and comfort. Medical devices that report vital signs and other data to doctors.
Data privacy laws such as the CCPA provide a framework for safeguarding customers’ personal information.
Businesses collect and evaluate vast amounts of customer data to identify opportunities for growth, personalize marketing campaigns, and improve their products and services.
File-sharing technologies are essential for the efficient exchange of information in the digital age. However, a recently resolved class-action lawsuit against the provider of a well-known file-sharing service illustrates the risks these solutions can introduce.
The virtual contact center is here to stay. The transition to remote operations has been so successful that 77 percent of customer service organizations surveyed recently by Deloitte are either adopting or accelerating their work-from-home programs — and 80 percent plan to close their physical contact centers entirely.
One of the great challenges of remote work is that at-home employees are quite likely to encounter technical problems they can’t resolve themselves. They need responsive IT support to remain productive, but only the largest organizations are likely to have the resources necessary to provide around-the-clock remote support for scattered workforces.
A fast, reliable and secure Wi-Fi network is a business imperative, providing the connectivity necessary to support mobility, collaboration, IoT, edge computing and other important IT initiatives. It is such an entrenched technology that analysts say it now generates an annual global economic value approaching $5 trillion.
Cybersecurity officials warn that the worst of Log4Shell exploits are yet to come.
Federal cybersecurity officials say there have been few successful exploits of a critical vulnerability in a widely used logging utility for Java-based software. It may only be a matter of time, however.
IT Modernization is key to reducing risk and driving improved business outcomes.
Many organizations today are trying to meet 21st-century business requirements with 20th-century technology. Outdated systems make up nearly a third of the typical organization’s technology stack, according to a Vanson Bourne survey, and 80 percent of IT leaders say failure to modernize these systems will limit long-term growth.
