Blog & Resources

Research Outlines Reasons for UCaaS Adoption in Key Industries

A recent report from Eastern Management Group found that more than half of all surveyed organizations are considering the adoption of a hosted unified communications solution to replace their aging phone system. The top reasons for adoption of Unified Communications-as-a-Service (UCaaS) solutions focus on popular capabilities such as VoIP, mobility, presence and collaboration tools.

Prepare to Support Remote Work for the Long Haul

Remote work had already achieved mainstream status before the coronavirus drove millions of us into work-from-home arrangements. Research conducted months before the COVID-19 pandemic found that remote work has increased by more than 150 percent over the past decade, with nearly three-quarters of global professionals reporting they telecommute at least one day a week.

Endpoint Security

New solutions featuring AI, encryption and cloud-based analytics key to halting increasingly sophisticated threats.

Anytime-anywhere network connectivity has fundamentally changed how, when and where work gets done, but it also presents additional challenges.

Business Network Basics

Despite the ongoing transition to the cloud, small businesses will still derive a host of benefits from an on-premises network setup.

Cloud infrastructure has changed the way businesses operate by enabling universal access to essential applications, services and system resources.

In a Post-Pandemic World, Cloud-Based Contact Centers Will be the New Normal

Few organizations with contact centers were adequately prepared to make the abrupt transition to a fully remote operation with at-home agents in response to COVID-19. According to a Gartner study conducted just a few months before the pandemic upheaval, nearly 90 percent of global organizations relied on-premises contact centers — either at their own site or outsourced to another company.

Why It’s Time to Consider a Hosted PBX Solution

Nearly a quarter of U.S. businesses continue to rely on the traditional public switched telephone network (PSTN) that has been in general use since the late 1800s. In 2015, however, the Federal Communications Commission established guidelines that would allow carriers to phase out the PSTN and transition to digital-only networks.

6 Quantifiable Benefits of Unified Communications Platforms

Online collaboration tools have been a lifeline for employees working remotely. Voice and video conferencing, instant messaging, chat and other tools enable workers to stay connected, share information, make decisions and serve customers.

But the rapid transition to remote work caused many organizations to implement collaboration tools in an ad hoc manner.

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