These event are recommended for any technical or primary ShoreTel / Mitel support contact in your organization. These webinars are meant for organizations that have already migrated to Connect, and for those seeking to learn more about Connect before migrating.
These event are recommended for any technical or primary ShoreTel / Mitel support contact in your organization. These webinars are meant for organizations that have already migrated to Connect, and for those seeking to learn more about Connect before migrating.
While early adoption of the cloud was driven largely by a desire to reduce capital expenses and management overhead, organizations are now moving to the cloud for strategic purposes. Users can be more productive because they have the flexibility to access cloud resources, collaborate with co-workers, and serve customers from any device and location.
Organizations should take steps to minimize the risk associated with collaboration tools.
Mobile workers and geographically dispersed teams need collaboration tools to share information and stay engaged. Unfortunately, collaboration tools can create security and regulatory compliance risks.
Malicious artificial intelligence applications are creating dangerous new cybersecurity threats.
Cybersecurity analysts warn that the malicious use of artificial intelligence (AI) and machine learning (ML) will bring fundamental changes to the threat landscape in the next few years.
Good governance is the key to realizing the full business benefits of big data initiatives.
Data is the coin of the realm for businesses today. Organizations of all shapes and sizes are embracing technologies that allow them to analyze massive data sets in order to gain market insights, optimize operations and create personalized customer experiences.
In the classic Dr. Seuss children’s story, the ill-tempered Grinch sets out to spoil Christmas for all the Whos down in Who-ville. Today, there are an abundance of cyber Grinches out there looking to make the holidays a lot less joyful for all of us.
It has become an unfortunate tradition that a variety of cyber threats spike during the holiday season.
The answer to this question depends upon who you ask. If you ask a vendor who claims to be a managed services provider (MSP), there’s a good chance the definition you hear will sound exactly the same as that vendor’s marketing materials.
If you ask the average small to midsize business owner or IT manager, their definition of managed services will probably sound a lot like the traditional break-fix model of IT support.
Early video conferencing solutions were major timesavers and money savers. Organizations no longer had to spend days or weeks planning face-to-face meetings, or pay for travel and accommodations. But those early solutions did require expensive on-premises equipment.
Contact centers based upon unified communications platforms can deliver a true omnichannel experience.
The traditional call center is essentially a telephone system with call routing and other features that enable multiple agents to handle incoming and outgoing calls.
