Everyone’s talking about AI, chatbots and self-service portals. These technologies are seeing rapid adoption and will play an increasingly important role in customer service.
However, voice remains the dominant and preferred form of business communication, especially for complex issues.
Small to midsize enterprises (SMEs) are rapidly migrating to cloud-based Unified Communications-as-a-Service systems. UCaaS provides cost savings, increased flexibility and scalability, driving SMEs to abandon traditional on-premises systems for feature-rich cloud communication platforms.
Telecom carriers are in the process of phasing out plain old telephone service (POTS) lines. However, millions of POTS lines are still in use in organizations throughout the U.S.
“But we migrated to a Voice over IP phone system years ago,” business leaders say.
Long ago, Voice over Internet Protocol (VoIP) long ago became the go-to communication solution for organizations looking to reduce their telecommunication costs and support increasingly decentralized operations. However, pairing the technology with softphones is the key to realizing the full benefits of IP communications.
We live in an age of remarkable advances in healthcare technology, including such breakthroughs as genetic sequencing, 3-D-printed prosthetics, robotic-assisted surgery and AI-powered imaging systems. However, research shows that outdated and inefficient communication technologies create persistent challenges in the industry.
In our last two posts, we discussed the telephony limitations of Microsoft Teams and how to resolve them through integration with the RingCentral telephony platform. In this post, we’ll take a look at your deployment options — and a new update that makes the process faster and easier than ever.
Microsoft Teams is the world’s most popular business communications and collaboration service, but as we noted in our last post, the platform has considerable limitations when it comes to telephony. It’s why 85 percent of Teams users surveyed by the Cavell Group report that they leverage a third-party telephony partner instead of using a Microsoft calling plan.
Hundreds of millions of users rely on Microsoft Teams to communicate and collaborate with colleagues, partners and customers. However, telephony limitations are perhaps the platform’s most pronounced shortcoming.
Voice calling was not a high priority when Teams was launched in 2016 — the platform was designed to support workplace collaboration with chat, video conferencing, file sharing and application integration features.
Nearly a quarter of U.S. businesses continue to rely on the traditional public switched telephone network (PSTN) that has been in general use since the late 1800s. In 2015, however, the Federal Communications Commission established guidelines that would allow carriers to phase out the PSTN and transition to digital-only networks.
Is your company hanging onto a legacy phone system in order to avoid the costs of an upgrade or a replacement? If so, you may not realize just how much that old phone system is really costing you.
If your phone system is more than 10 years old, your maintenance and infrastructure costs are likely increasing every year.
