Why It’s Time to Consider a Hosted PBX Solution

Nearly a quarter of U.S. businesses continue to rely on the traditional public switched telephone network (PSTN) that has been in general use since the late 1800s. In 2015, however, the Federal Communications Commission established guidelines that would allow carriers to phase out the PSTN and transition to digital-only networks.

Does Your Phone System Comply with New 911 Laws?

Millions of Americans each year experience workplace emergencies related to injury, illness or violence. Complex business communications systems can make it difficult to get a rapid response from police, fire or medical personnel, however.

The multiline telephone systems (MLTS) commonly used in commercial businesses, schools and government facilities deliver a number of operational and budget benefits, but they’ve always been problematic for 911 systems.

5 Steps to Make the Leap from Your Legacy Phone System to VoIP

According to IDC forecasts, the unified communications (UC) and collaboration market is expected to grow at rate of 7.1 percent through 2023, reaching $48.3 billion. IDC research analysts point out that the decision to migrate from legacy analog, digital and TDM voice platforms to Voice over IP (VoIP) and UC solutions is long overdue.

Avaya Files Bankruptcy: What You Should Know

Avaya filed for Chapter 11 bankruptcy protection in January, ending months of speculation that it would take steps to reduce and restructure its $6.3 billion in debt. This move was followed by the sale of Avaya’s networking business to Extreme Networks for $100 million.

The Benefits of Phone System Virtualization

At the VMUG (VMware User Group) Usercon held on Nov. 2 in Orlando, Verteks President Don Gulling delivered a presentation on the use of VMware infrastructure to enhance resilience and redundancy for Voice over IP (VoIP) and unified communications (UC). By applying best practices, organizations can achieve “seven 9s” availability using ShoreTel Connect and VMware for fully virtualized voice, video, mobility, collaboration, unified messaging and contact center systems.

Using ShoreTel Communicator Voicemail Tab To Better Manage / Organize Messages

ShoreTel has a great Microsoft Outlook integration capability that allows you to easily manage your voicemail inside your Outlook email interface – but many people have asked me about how to get the most out of ShoreTel Communicator for managing these messages, without using Outlook.

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