According to IDC forecasts, the unified communications (UC) and collaboration market is expected to grow at rate of 7.1 percent through 2023, reaching $48.3 billion. IDC research analysts point out that the decision to migrate from legacy analog, digital and TDM voice platforms to Voice over IP (VoIP) and UC solutions is long overdue.
Avaya filed for Chapter 11 bankruptcy protection in January, ending months of speculation that it would take steps to reduce and restructure its $6.3 billion in debt. This move was followed by the sale of Avaya’s networking business to Extreme Networks for $100 million.
Many organizations focus all of their energy on growing the business but fail to adequately prepare for the challenges that business growth can bring. Growing pains are commonly felt in the areas of communication and collaboration, which become even more important with business expansion.
At the VMUG (VMware User Group) Usercon held on Nov. 2 in Orlando, Verteks President Don Gulling delivered a presentation on the use of VMware infrastructure to enhance resilience and redundancy for Voice over IP (VoIP) and unified communications (UC). By applying best practices, organizations can achieve “seven 9s” availability using ShoreTel Connect and VMware for fully virtualized voice, video, mobility, collaboration, unified messaging and contact center systems.
ShoreTel Mobility 8 empowers everyone with simple, seamless mobile-enabled video conferencing to ensure employees can always stay connected with their colleagues wherever they may be working. ShoreTel Mobility 8 has integration with the ShoreTel Communicator desktop call-control suite, and the new software introduces a virtualized ShoreTel Mobility Router so IT departments can easily mobile-enable the company workforce to encourage collaboration and productivity.
ShoreTel has a great Microsoft Outlook integration capability that allows you to easily manage your voicemail inside your Outlook email interface – but many people have asked me about how to get the most out of ShoreTel Communicator for managing these messages, without using Outlook.
Thank you to everyone on my team at Verteks Consulting for their dedication and focus on customer satisfaction, leading to this award from ShoreTel for World Class Customer Satisfaction. ShoreTel recognizes partners for outstanding customer satisfaction every 6 months and this is our 12th consecutive award.