When evaluating a business phone system, decision-makers often focus on flashy features. However, those “bells and whistles” offer zero value if the system goes down.
Instead, decision-makers should focus on reliability first. A reliable phone system ensures business continuity, protects revenue and preserves customer trust.
Traditional copper phone lines have been living on borrowed time for several years. On March 26, 2026, the FCC put the final nail in the coffin.
The FCC unanimously adopted the Network and Services Modernization Order to accelerate the transition from legacy copper networks to advanced fiber and wireless infrastructure.
Work is no longer centered on the “office,” so why should the phone system be? Traditional on-premises phone systems are not well-suited for today’s remote and hybrid work models. They force employees to adapt to the technology instead of adapting to employee needs.
Everyone’s talking about AI, chatbots and self-service portals. These technologies are seeing rapid adoption and will play an increasingly important role in customer service.
However, voice remains the dominant and preferred form of business communication, especially for complex issues.
Small to midsize enterprises (SMEs) are rapidly migrating to cloud-based Unified Communications-as-a-Service systems. UCaaS provides cost savings, increased flexibility and scalability, driving SMEs to abandon traditional on-premises systems for feature-rich cloud communication platforms.
Telecom carriers are in the process of phasing out plain old telephone service (POTS) lines. However, millions of POTS lines are still in use in organizations throughout the U.S.
“But we migrated to a Voice over IP phone system years ago,” business leaders say.
Long ago, Voice over Internet Protocol (VoIP) long ago became the go-to communication solution for organizations looking to reduce their telecommunication costs and support increasingly decentralized operations. However, pairing the technology with softphones is the key to realizing the full benefits of IP communications.
We live in an age of remarkable advances in healthcare technology, including such breakthroughs as genetic sequencing, 3-D-printed prosthetics, robotic-assisted surgery and AI-powered imaging systems. However, research shows that outdated and inefficient communication technologies create persistent challenges in the industry.
In our last two posts, we discussed the telephony limitations of Microsoft Teams and how to resolve them through integration with the RingCentral telephony platform. In this post, we’ll take a look at your deployment options — and a new update that makes the process faster and easier than ever.
Microsoft Teams is the world’s most popular business communications and collaboration service, but as we noted in our last post, the platform has considerable limitations when it comes to telephony. It’s why 85 percent of Teams users surveyed by the Cavell Group report that they leverage a third-party telephony partner instead of using a Microsoft calling plan.
