Proactive Monitoring and Analysis Key to VoIP Softphone Quality

Long ago, Voice over Internet Protocol (VoIP) long ago became the go-to communication solution for organizations looking to reduce their telecommunication costs and support increasingly decentralized operations. However, pairing the technology with softphones is the key to realizing the full benefits of IP communications.

Microsoft Teams’ Telephony Problem

Hundreds of millions of users rely on Microsoft Teams to communicate and collaborate with colleagues, partners and customers. However, telephony limitations are perhaps the platform’s most pronounced shortcoming.

Voice calling was not a high priority when Teams was launched in 2016 — the platform was designed to support workplace collaboration with chat, video conferencing, file sharing and application integration features.

Why It’s Time to Consider a Hosted PBX Solution

Nearly a quarter of U.S. businesses continue to rely on the traditional public switched telephone network (PSTN) that has been in general use since the late 1800s. In 2015, however, the Federal Communications Commission established guidelines that would allow carriers to phase out the PSTN and transition to digital-only networks.

Does Your Phone System Comply with New 911 Laws?

Millions of Americans each year experience workplace emergencies related to injury, illness or violence. Complex business communications systems can make it difficult to get a rapid response from police, fire or medical personnel, however.

The multiline telephone systems (MLTS) commonly used in commercial businesses, schools and government facilities deliver a number of operational and budget benefits, but they’ve always been problematic for 911 systems.

5 Steps to Make the Leap from Your Legacy Phone System to VoIP

According to IDC forecasts, the unified communications (UC) and collaboration market is expected to grow at rate of 7.1 percent through 2023, reaching $48.3 billion. IDC research analysts point out that the decision to migrate from legacy analog, digital and TDM voice platforms to Voice over IP (VoIP) and UC solutions is long overdue.

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