There are a lot of reasons that call center managers should keep working to find the right metrics from their call center data. Business insights, available from data that has historically been locked away in a phone system, are invaluable to a company that wants to use their contact center as a tool for achieving business objectives.

Business Video Conferences Are Growing in Popularity - Look and Sound Great

I use ShoreTel and ShoreTel Mobility for video conferencing almost every day. On a weekly basis I’m invited to join video conferences using other systems like LifeSize, Vidyo, Zoom, Skype etc.

ShoreTel has a great Microsoft Outlook integration capability that allows you to easily manage your voicemail inside your Outlook email interface – but many people have asked me about how to get the most out of ShoreTel Communicator for managing these messages, without using Outlook.

The Gartner Symposium/ITxpo agenda offers 500+ analyst sessions, workshops, roundtables and mastermind keynotes across five full days. With 10 role-based tracks and 11 industry tracks, the agenda targets your specific title responsibilities and ways to adapt new ideas and strategy to your industry, along with insight on what's next in IT.

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One of the coolest features in ShoreTel Communicator is ‘Simultaneous Ringing’, often referred to as Simulring, Twinning, dual ringing, or forking.  The feature was first introduced in ShoreTel 10.2 and is in all future releases.