In the rapidly shifting world of business technology, new workloads, complex network requirements and evolving cyber threats can overwhelm resource-constrained IT organizations. That’s why an estimated two-thirds of U.S. businesses partner with managed services providers (MSPs) to keep their IT environments operating at peak efficiency.
The increased volume and sophistication of cyber threats, ever-expanding attack surfaces and a global shortage of security professionals contribute to an impossibly challenging cybersecurity environment. As a result, more and more organizations are turning to managed service providers (MSPs) for help.
With the transition to mobile, remote and hybrid work models, organizations today commonly support tens of thousands of network-connected endpoints such as PCs, laptops, tablets and smartphones. That has resulted in a greatly expanded attack surface and created a wealth of opportunities for malicious actors.
Technology is often a great equalizer for small to midsized businesses (SMBs), allowing them to compete with larger enterprises that have far more resources at their disposal. Few technologies do more to level the playing field than unified communications (UC) solutions.
Co-managed IT services help short-staffed IT teams access the expertise and manpower they need.
Under the best of circumstances, it would be difficult for any organization to maintain all the in-house skill sets needed to support every application, device and service comprising today’s complex IT environments.
Deadline approaching for compliance with new payment card security standards.
Cash is no longer king. Card payments now account for more than 80 percent of consumer transactions in the U.S., and more than two-thirds of Americans say it is likely that the U.S. will become a fully cashless society during their lives.
Business email compromise (BEC) scams have surpassed ransomware as the greatest cybersecurity threat facing organizations today — and it’s not even a close call. According to data from the FBI’s Internet Crime Complaint Center (IC3), BEC attacks were eight times more common than ransomware attacks in 2022, causing almost 80 times more financial damage.
Small to midsized businesses (SMBs) are the bedrock of the global economy, representing 99 percent of all businesses worldwide and generating approximately 70 percent of the global gross domestic product. While they are often the most vulnerable in times of economic uncertainty, most remain committed to making judicious technology investments that build long-term business resilience.
The Chick-fil-A fast food chain recently confirmed that it suffered a monthslong credential stuffing attack that compromised user accounts. The attack gave hackers access to the personal information and rewards balances of Chick-fil-A customers. The information was being sold on the dark web for up to $200 depending on the payment methods associated with the account and the rewards balance.
The contact center traditionally has been undervalued by business leaders, limiting investments in contact center technology. In light of today’s customer demands, however, organizations need to rethink their contact centers in order to enhance the customer experience.
