Lacking a coherent collaboration strategy, many organizations adopt multiple collaboration solutions from multiple vendors, and don’t have much of a grasp on how much it all costs. The subscription and license fees are only the tip of the iceberg. Network and IT support costs and a poor user experience add to the TCO of collaboration.

Many organizations focus all of their energy on growing the business but fail to adequately prepare for the challenges that business growth can bring. Growing pains are commonly felt in the areas of communication and collaboration, which become even more important with business expansion.

How would your company respond to a cyberattack at this very moment? Alarmingly, few organizations have a good answer for that question.

Less than one-quarter of U.S. businesses have a formal cybersecurity incident response plan (CSIRP) in place, according to a study by the Ponemon Institute and IBM, making it nearly impossible to respond to serious threats in a timely manner.

Our last post discussed the growing risk of supply chain cyberattacks that allow malicious actors to compromise hundreds or even thousands of organizations through a single attack on one supplier. The indirect path of such attacks means that even organizations with very strong defenses can be vulnerable.

A recent report from Eastern Management Group found that more than half of all surveyed organizations are considering the adoption of a hosted unified communications solution to replace their aging phone system. The top reasons for adoption of Unified Communications-as-a-Service (UCaaS) solutions focus on popular capabilities such as VoIP, mobility, presence and collaboration tools.

Remote work had already achieved mainstream status before the coronavirus drove millions of us into work-from-home arrangements. Research conducted months before the COVID-19 pandemic found that remote work has increased by more than 150 percent over the past decade, with nearly three-quarters of global professionals reporting they telecommute at least one day a week.

New solutions featuring AI, encryption and cloud-based analytics key to halting increasingly sophisticated threats.

Anytime-anywhere network connectivity has fundamentally changed how, when and where work gets done, but it also presents additional challenges.

Despite the ongoing transition to the cloud, small businesses will still derive a host of benefits from an on-premises network setup.

Cloud infrastructure has changed the way businesses operate by enabling universal access to essential applications, services and system resources.

In our increasingly interconnected world, businesses are highly dependent on the dynamic mesh of digital links with customers, partners, suppliers and service providers. While these connections help drive efficiency and productivity, they can also create a conduit for unwanted intrusions.

Few organizations with contact centers were adequately prepared to make the abrupt transition to a fully remote operation with at-home agents in response to COVID-19. According to a Gartner study conducted just a few months before the pandemic upheaval, nearly 90 percent of global organizations relied on-premises contact centers — either at their own site or outsourced to another company.