As chip shortages ease, companies are looking for newer machines to support hybrid and remote workers.
With analysts anticipating a gradual easing of the global chip shortage through the rest of the year, small to midsized businesses (SMBs) are looking to revive long-delayed PC upgrade initiatives.
Businesses across the globe are expanding their use of cloud-based Software-as-a-Service (SaaS) solutions to support hybrid work models, modernize IT environments and improve agility. In the process, many are also inadvertently putting business-critical data at risk.
Billions of Internet of Things (IoT) devices are being compromised each year as malicious actors exploit a variety of security gaps to organize botnets, steal data and mine cryptocurrency. While the IoT now represents the single largest attack surface for most organizations, few have taken steps to adequately secure their IoT environment.
There’s a lot to like about email. It’s fast, cheap, easy and reliable. With the touch of a button, you can simultaneously send messages or documents to dozens of contacts located just about anywhere on the planet. You can also use it to sort, file and filter important personal and professional information.
Phishing attacks are one of the most significant threats organizations face. According to the Verizon 2021 Breach Investigations Report, 36 percent of breaches are connected in some way to a phishing attack, up 11 percent from the previous year. What’s more, threat actors continue to refine their techniques to increase the odds that a user will fall for the attack.
The Internet of Things can have a significant impact on the IT environment.
“Smart” buildings and lighting systems that automatically adjust for optimum energy efficiency and comfort. Medical devices that report vital signs and other data to doctors.
Data privacy laws such as the CCPA provide a framework for safeguarding customers’ personal information.
Businesses collect and evaluate vast amounts of customer data to identify opportunities for growth, personalize marketing campaigns, and improve their products and services.
File-sharing technologies are essential for the efficient exchange of information in the digital age. However, a recently resolved class-action lawsuit against the provider of a well-known file-sharing service illustrates the risks these solutions can introduce.
The virtual contact center is here to stay. The transition to remote operations has been so successful that 77 percent of customer service organizations surveyed recently by Deloitte are either adopting or accelerating their work-from-home programs — and 80 percent plan to close their physical contact centers entirely.
One of the great challenges of remote work is that at-home employees are quite likely to encounter technical problems they can’t resolve themselves. They need responsive IT support to remain productive, but only the largest organizations are likely to have the resources necessary to provide around-the-clock remote support for scattered workforces.
