The right MSP will not only have strong technical skills but good communication and the ability to meet changing requirements.
Most organizations are familiar with managed IT services, in which they outsource the day-to-day administration of the IT environment as well as end-user support.
During the days of low interest rates, some organizations took a scattershot approach to spending. They developed new products and services and piloted a wide range of projects, many involving new technologies. Now, organizations feel the need to take a step back and rationalize their products, processes and operations.
Unified communications (UC) platforms have become an essential part of the IT environment. UC gives users access to a range of communication tools in one interface, enabling the collaboration that’s critical to remote and hybrid work.
Traditionally, UC solutions were deployed on premises.
Various studies show that unpatched software vulnerabilities are a primary source of cyberattacks. A recent report from the Ponemon Institute found that unpatched vulnerabilities were directly responsible for 60 percent of all data breaches. Cybercriminals target known software security bugs in operating systems and applications and attack systems that haven’t been patched.
Identity threat detection and response tools help identify and block credential compromise, privilege misuse and other damaging attacks.
Mobile and the cloud make it possible for users to access data, applications, and other IT resources from any location and any device.
How to manage the complexity of cloud migration.
The benefits of the cloud are well-documented. Users can access cloud services from any location and Internet-connected device, increasing productivity and providing greater flexibility. Organizations can reduce capital investment in on-premises technology and shift many management responsibilities to the cloud service provider.
Organizations are adopting generative AI tools to automate tasks and gain new insight into data. Gen AI has the potential to transform operational processes and enable unprecedented levels of efficiency and innovation. However, gen AI also creates new security threats.
In August 2023, Toyota Motor Corp. was forced to shut down more than a dozen manufacturing facilities in Japan due to a backup failure. The company said an error during server maintenance left insufficient disk space for its production order system. Backup servers replicated the error and could not be accessed.
Attracting new customers is good for business, but retaining customers is even better. It costs one-fifth as much to retain a customer as it does to obtain a new one. In most organizations, 80 percent of profits are generated by 20 percent of their customers — the ones who are most loyal.
Tax-filing season is upon us, but it’s like Christmas for cybercriminals.
Each spring, scam artists unleash their annual flood of fraudulent emails, phone calls and text messages designed to steal money or information. Millions of Americans are duped by scammers every year, losing billions of dollars.
