Recurring issues and long waits frustrate users. Managed services can help.

Virtual work is here to stay, but remote IT support remains a vexing issue for the millions of Americans working from home at least part of the time.

Because they are no longer working with office technology that is regularly maintained by the company’s in-house IT staff, remote workers often encounter technology issues they can’t resolve themselves.

Despite low-key launch, operating system update could make a big splash with remote and hybrid workers.

Microsoft has never been particularly modest about launching new operating systems. The Windows 95 launch party, for example, was hosted by Jay Leno and featured circus tents, a full-size Ferris wheel, and Bill Gates and Steve Ballmer dancing to the Rolling Stones’ “Start Me Up.” The company reportedly spent $500 million each on marketing campaigns for Windows XP and Vista and three times that for Windows 8.

However, the company has taken a far more measured approach with Windows 11, which became available on Oct.

SMBs need a strategy for long-term data archival.

The amount of data created and stored is simply mind-boggling. According to IDC’s latest DataSphere and StorageSphere forecasts, 64.2 zettabytes (64.2 trillion gigabytes) of data was created or replicated in 2020, unusually high growth due to the number of people working and learning from home.

Software-defined WAN solutions meet new remote work requirements through enhanced connectivity, improved cloud access and better security.

In an era of increasingly decentralized workforces, software-defined wide-area networking (SD-WAN) has become crucial for providing remote and mobile users with secure, flexible connectivity to essential applications and services.

With digital extortion on the rise, organizations should develop detailed incident response plans.

In just a few short years, ransomware has progressed from a digital nuisance to a full-blown global crisis. Federal authorities say more than 4,000 ransomware attacks have occurred every day for the past five years, resulting in billions of dollars in damages to the global economy.

Virtual CIO services provide access to executive expertise necessary to drive IT opportunities.

To one degree or another, almost every business today is dependent upon technology. While smaller organizations may not require enterprise-class systems and platforms, they almost certainly are using communication and collaboration tools, networked computers, cloud services and a variety of applications.

Cloud-based SASE solutions offer improved security for distributed computing environments.

Cloud services, mobile technologies, edge computing and distributed workforces have effectively erased the traditional network perimeter. While these innovations enable a host of business benefits such as increased agility, flexibility and productivity, they also make a mess of conventional network security practices.

These five contact center trends can help drive improvements in the customer experience.

The world’s oldest known customer service complaint is inscribed on a nearly 4,000-year-old clay tablet now on display in the British Museum. The writer accuses a Mesopotamian merchant of selling an inferior grade of copper and vows to take his future business elsewhere.

Cybercriminals use e-skimming techniques to exfiltrate data from website shopping carts.

The global e-commerce market has skyrocketed since the COVID-19 pandemic, and shows no sign of slowing down. Organizations in a wide range of industries have added an e-commerce component to their websites, facilitating customer payments for products, services, subscriptions and fees.

Video conferencing presents great benefits and great risks. Consider these precautions.

Video conferencing has been a powerful business tool for many years, but its impact over the past year has been profound. It became an absolutely essential tool for remaining operational in the face of strict travel limitations and social-distancing requirements.