Don’t Overlook Scalability in Unified Communications

Many organizations focus all of their energy on growing the business but fail to adequately prepare for the challenges that business growth can bring. Growing pains are commonly felt in the areas of communication and collaboration, which become even more important with business expansion.

The Benefits of Phone System Virtualization

At the VMUG (VMware User Group) Usercon held on Nov. 2 in Orlando, Verteks President Don Gulling delivered a presentation on the use of VMware infrastructure to enhance resilience and redundancy for Voice over IP (VoIP) and unified communications (UC). By applying best practices, organizations can achieve “seven 9s” availability using ShoreTel Connect and VMware for fully virtualized voice, video, mobility, collaboration, unified messaging and contact center systems.

ShoreTel Mobility version 8 is here – and it is awesome!

ShoreTel Mobility 8 empowers everyone with simple, seamless mobile-enabled video conferencing to ensure employees can always stay connected with their colleagues wherever they may be working. ShoreTel Mobility 8 has integration with the ShoreTel Communicator desktop call-control suite, and the new software introduces a virtualized ShoreTel Mobility Router so IT departments can easily mobile-enable the company workforce to encourage collaboration and productivity.

Using ShoreTel Communicator Voicemail Tab To Better Manage / Organize Messages

ShoreTel has a great Microsoft Outlook integration capability that allows you to easily manage your voicemail inside your Outlook email interface – but many people have asked me about how to get the most out of ShoreTel Communicator for managing these messages, without using Outlook.