Unified communications (UC) platforms have become an essential part of the IT environment. UC gives users access to a range of communication tools in one interface, enabling the collaboration that’s critical to remote and hybrid work.

Traditionally, UC solutions were deployed on premises.

Various studies show that unpatched software vulnerabilities are a primary source of cyberattacks. A recent report from the Ponemon Institute found that unpatched vulnerabilities were directly responsible for 60 percent of all data breaches. Cybercriminals target known software security bugs in operating systems and applications and attack systems that haven’t been patched.

Identity threat detection and response tools help identify and block credential compromise, privilege misuse and other damaging attacks.

Mobile and the cloud make it possible for users to access data, applications, and other IT resources from any location and any device.

How to manage the complexity of cloud migration.

The benefits of the cloud are well-documented. Users can access cloud services from any location and Internet-connected device, increasing productivity and providing greater flexibility. Organizations can reduce capital investment in on-premises technology and shift many management responsibilities to the cloud service provider.

Organizations are adopting generative AI tools to automate tasks and gain new insight into data. Gen AI has the potential to transform operational processes and enable unprecedented levels of efficiency and innovation. However, gen AI also creates new security threats.

In August 2023, Toyota Motor Corp. was forced to shut down more than a dozen manufacturing facilities in Japan due to a backup failure. The company said an error during server maintenance left insufficient disk space for its production order system. Backup servers replicated the error and could not be accessed.

Attracting new customers is good for business, but retaining customers is even better. It costs one-fifth as much to retain a customer as it does to obtain a new one. In most organizations, 80 percent of profits are generated by 20 percent of their customers — the ones who are most loyal.

Tax-filing season is upon us, but it’s like Christmas for cybercriminals.

Each spring, scam artists unleash their annual flood of fraudulent emails, phone calls and text messages designed to steal money or information. Millions of Americans are duped by scammers every year, losing billions of dollars.

Organizations often overlook some of the short- and long-term data breach costs.

Every second, 58 data records are stolen or lost. That adds up to nearly 5 million per day. More than 3,200 data compromise cases were reported in 2023, impacting more than 353 million individuals.

Connecting the dots between cloud maturity and business outcomes.

Many studies estimate cloud adoption rates, but are organizations getting real value from the cloud? Concerns about cloud cost overruns suggest there is room for improvement.

In the Flexera 2023 State of the Cloud Report, “managing the cloud spend” topped security as the No. 1 cloud challenge.