New solutions featuring AI, encryption and cloud-based analytics key to halting increasingly sophisticated threats.
Anytime-anywhere network connectivity has fundamentally changed how, when and where work gets done, but it also presents additional challenges.
Despite the ongoing transition to the cloud, small businesses will still derive a host of benefits from an on-premises network setup.
Cloud infrastructure has changed the way businesses operate by enabling universal access to essential applications, services and system resources.
In our increasingly interconnected world, businesses are highly dependent on the dynamic mesh of digital links with customers, partners, suppliers and service providers. While these connections help drive efficiency and productivity, they can also create a conduit for unwanted intrusions.
Few organizations with contact centers were adequately prepared to make the abrupt transition to a fully remote operation with at-home agents in response to COVID-19. According to a Gartner study conducted just a few months before the pandemic upheaval, nearly 90 percent of global organizations relied on-premises contact centers — either at their own site or outsourced to another company.
Nearly a quarter of U.S. businesses continue to rely on the traditional public switched telephone network (PSTN) that has been in general use since the late 1800s. In 2015, however, the Federal Communications Commission established guidelines that would allow carriers to phase out the PSTN and transition to digital-only networks.
Is your company hanging onto a legacy phone system in order to avoid the costs of an upgrade or a replacement? If so, you may not realize just how much that old phone system is really costing you.
If your phone system is more than 10 years old, your maintenance and infrastructure costs are likely increasing every year.
Online collaboration tools have been a lifeline for employees working remotely. Voice and video conferencing, instant messaging, chat and other tools enable workers to stay connected, share information, make decisions and serve customers.
But the rapid transition to remote work caused many organizations to implement collaboration tools in an ad hoc manner.
As we enter National Cybersecurity Awareness Month, it is hard to escape the conclusion that cybersecurity has never been more important — or more difficult.
Threats are growing more frequent, sophisticated and costly. Data, devices and other assets keep moving beyond the reach of network perimeter defenses.
The accelerated adoption of digital technologies is a bit of a double-edged sword. While it clearly drives new levels of efficiency, productivity and innovation, it can also introduce new vulnerabilities. Increased reliance on cloud, mobile, edge and wireless technologies to support remote and hybrid workforces substantially expands the typical organization’s attack surface.
All businesses need a reliable communications system to connect with colleagues, customers and partners — particularly with today’s increasingly distributed and mobile workforces. That’s why unified communications solutions that enhance connections across multiple channels have become a business necessity.
