At the onset of the COVID-19 pandemic, organizations scrambled to implement temporary adjustments to their contact center and customer service operations. As we head into Year 2 of the pandemic, it is clear that many of those changes will become permanent.

The recent takedown of one of the world’s most prolific botnets should make the cyberworld much safer, but analysts warn that organizations must remain vigilant. Given Emotet’s remarkable resilience over the years, we may not have seen the last of the notorious malware and botnet.

Most historians agree that The Old Admiralty Office built in London in 1726 was the first example of a dedicated office building. For nearly three centuries since, most people have thought of work as both something they do and someplace they go.

That concept has been thoroughly upended in the last 12 months.

Although remote working was hardly new in 2020, the coronavirus forced many organizations to implement remote work strategies overnight. Technology and employee preferences were taking businesses in this direction anyway. The pandemic just accelerated the process.

Emerging cybersecurity strategy can make vulnerable remote workers harder to hit.

“Float like a butterfly, sting like a bee. The hands can’t hit what the eyes can’t see.”
Who could have guessed that Muhammad Ali’s famous quote about his boxing style would one day describe a new paradigm in cybersecurity? Like the famously quick boxer, the emerging security strategy aims to thwart attackers through continual movement and diversion.

Cloud applications and services won’t manage themselves. Now what?

The cloud makes it possible to reduce capital expenditures in IT infrastructure while gaining access to advanced technology solutions. Cloud services are faster to implement than on-premises IT infrastructure, and provides an “always-on” environment that better meets today’s business requirements.

It is impossible to overstate the importance of an effective backup and disaster (BDR) recovery solution. If you can’t recover data following a natural disaster, system failure or cyberattack, your business may not survive. Even a short interruption in service can be financially crippling — new research from Datto finds that the average cost of downtime has increased nearly 600 percent over the past three years.

Email turns 50 years old this year, and it seems as though analysts having been predicting the technology’s impending demise for at least half that time. Instead, it continues to be the de facto standard for business communication with upwards of 300 billion messages sent and received every single day.

A recent global survey illustrates the critical need for reliable, modern communications technologies to support remote business operations during the ongoing pandemic. Nearly three-quarters of businesses surveyed by the Savanta research firm say the shift to remote work exposed shortcomings in their systems.