All it takes is one. A weak or reused password. A click on a malicious link. Poor cyber hygiene in a supply chain partner. Any of these threats can result in compromised credentials, giving an attacker insider access to sensitive systems, accounts and data.

Many contact centers struggle to provide optimal customer experiences. Rising consumer expectations, staffing shortages and technological friction create interconnected challenges that hinder service quality.

Customer information is often scattered across disconnected systems, forcing agents to toggle between applications.

Legacy Wi-Fi networks are collapsing under the volume of simultaneous connections. Wi-Fi design must shift from coverage to capacity.

In an overwhelming number of organizations, Wi-Fi networks are struggling to support device density. In addition to large numbers of smartphones and tablets, networks are supporting growing fleets of IoT devices.

Organizations often have a patchwork of technology tools that fil to meet business objectives. Often, it’s because they’re asking the wrong questions.

Business and IT misalignment is a significant and growing problem. Nearly half of all organizations fail to fully align technology with business strategy.

The nature of work has changed dramatically over the past 10 years. Organizations embraced cloud computing and collaboration technologies, and the pandemic spurred widespread adoption of remote and hybrid work styles.

These shifts represent more than a change in workplace culture.

Traditional copper phone lines have been living on borrowed time for several years. On March 26, 2026, the FCC put the final nail in the coffin.

The FCC unanimously adopted the Network and Services Modernization Order to accelerate the transition from legacy copper networks to advanced fiber and wireless infrastructure.

Almost half of all data breaches impact small to midsize enterprises (SMEs), and 43 percent of SMEs lose sensitive data following a successful attack. The average cost of these data breaches ranges from $120,00 to $1.24 million.

These alarming statistics point to the critical need to protect sensitive data against compromise.

Zero trust is now considered the essential foundation of modern cybersecurity. It has transitioned from a buzzword to a baseline requirement for organizations serious about protecting against sophisticated threats.

That doesn’t mean it’s easy. Small to midsize enterprises (SMEs) are struggling with zero trust implementation, with only 23 percent having fully embraced the framework.

Organizations have many options to choose from when hosting an application or service. Here are some common models and key considerations.

Most organizations recognize that hosted solutions offer benefits over buying and managing IT infrastructure. However, many are unaware of all the available options.

A lack of AI knowledge is keeping organizations from capitalizing on AI to create competitive advantages. A qualified MSP can help.

Most small to midsize enterprises (SMEs) are looking to adopt AI, but many are struggling or failing. Some studies suggest that up to 95 percent of AI pilots fail to produce measurable results.